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Customer Q&A

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    Tab 1 Body
    • Q:
    • Dimention

      Look like the dimention information not match or fit with the product photo. Wide vs height is only around 5 cm, but the photo look wider. I need the confirmation about this since i must measure with the car dashboard

      ByYS

    • Apr 10, 2023
    • A:
    • "Dear,
      This is Seicane.com.
      Thanks for interested in our product.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "

      By Seicane

    • Jul 6, 2025
    • Q:
    • Dimension

      Hi, can u confirm the dimension of product? Are u sure the height is 193mm? Can ship to Indonesia?

      ByY

    • Apr 9, 2023
    • A:
    • Dear,

      Thank you for your interest in our products.
      yes, it is 193mm X 239mm.
      we can do shipping to Indonesia.
      look forward to your purchase.
      best regards

      By Seicane

    • Jul 6, 2025
    • Q:
    • Android 11

      Does the unit have Android 11 installed? If not, can it be upgraded now?

      ByBaks

    • Apr 9, 2023
    • A:
    • Dear.

      Thank you for your interest in our products.
      this unit is Linux system, can not install android 11.
      best regards

      By Seicane

    • Jul 6, 2025
    • Q:
    • Actual size

      239mm x 193mm in description, 9.4in x 7.6in? Seems it is not right. Can you tell what the height with the base?

      ByAmC

    • Apr 8, 2023
    • A:
    • Dear,

      thank you for your interest in our products.
      Sorry for the confusing information. it is 239mm x 193mm for this unit.

      By Seicane

    • Jul 6, 2025
    • Q:
    • Just wondering if any concern in buying this when it’s been discounted so much?

      Keen to buy but just checking first.

      ByJames

    • Apr 7, 2023
    • A:
    • Dear,

      Thank you for your support.
      You can buy with confidence, feel free to contact us if you have any questions, we will be responsible.

      By Seicane

    • Jul 6, 2025
    • Q:
    • Can the software on this unit be update?

      I couldn't tell what kind of software this unit was running, and I wanted to know if it can be updated in the future.

      ByMahmoud

    • Apr 5, 2023
    • A:
    • dear,
      thanks for your message.
      yes, the software on this unit can be update in the future.
      looking forward to your purchase.

      By Seicane

    • Jul 5, 2025
    • Q:
    • I bought this product with the GPS.

      What is the GPS used for? The carplay map is using Iphone gps signal?

      ByKC

    • Apr 4, 2023
    • A:
    • dear,
      thanks for your message.
      yes, The carplay map is using Iphone gps signal.
      the GPS can navigate and locate

      By Seicane

    • Jul 5, 2025
    • Q:
    • Is it possible to order the product first and pay later?

      Is it possible to order the product first and pay later?

      ByKai-Erik

    • Apr 3, 2023
    • A:
    • dear,
      thanks for your message.
      paypal can pay in installments, you can pay via paypal.

      By Seicane

    • Jul 5, 2025
    • Q:
    • I have a hiunday i20 active 2017, is it compatible?

      My car doesnt have an aux so i dont know how i would connect it. And also i would like to know how many days does it take for the shipping and if the shipping costs

      ByAlessiasv

    • Apr 2, 2023
    • A:
    • Dear,
      thanks for interesting in our products.
      yes, it will fit your car perfectly.
      you only need connect 12V igniter.then it will work perfectly.
      Please add this unit to cart,then choose the country you want to ship to, Shipping fees will be estimated by our system automatically.
      you can select shipping method by yourself.
      looking forward to your purchase.

      By Seicane

    • Jul 4, 2025
    • Q:
    • I have Nissan Murano 2016, is this device compatible with my car

      I already purchased the item

      Byvenkatesh

    • Mar 31, 2023
    • A:
    • dear,
      thanks for your message.
      yes, it is compatible with your car, you can buy it directly from our website.
      https://www.seicane.com/car-dvr-wireless-carplay-android-auto-adas-wifi-aux-dash-cam-gps-fm-rearview-camera-video-h041

      By Seicane

    • Jul 5, 2025

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    Tab 2 Body