All of our products are covered by a 12-month warranty, for replace and repair.
New condition within 30 days of purchase for a full product refund. Product may not be returned in used condition unless defective by manufacturer's warranty.
In practice, it is possible for you to discuss any return issue with us, and provide our return code and address to you. Then you can post a faulty item back to us in China and we can ship the replacement directly to you. Obviously this is the most suitable solution when you are in different countries.
In terms of customer support and technical support for devices, the responsibility rests with the vendor, i.e. You if you are drop-shipping. We will of course provide as much help to you as we can, and with technical questions it may simply be a matter of relaying our information to you,and Satisfaction guaranteed .