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Customer Q&A

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    Tab 1 Body
    • Q:
    • Anyone know why sound will not play for replace of 2016 Cadillac srx

      I replace the radio and I can make and receive call and hear everything fine but when I play music I cannot hear anything

      ByZookoo

    • Dec 25, 2023
    • A:
    • Dear,
      So sorry for the trouble caused to you.
      To help you quickly, could you give us your order number?

      By Seicane

    • Apr 24, 2024
    • Q:
    • Will this unit fit in a 2013 cadillac ats

      It has the onstar and bose factory package

      ByKobi

    • Nov 27, 2023
    • A:
    • "Dear,
      This is Seicane.com.
      Thanks for interested in our product.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "

      By Seicane

    • Apr 24, 2024
    • Q:
    • Will the factory rear view camera work or do you have to buy yours? 2013 Cadillac XTS

      Will the factory rear view camera work or do you have to buy yours? 2013 Cadillac XTS

      ByJared

    • Jan 4, 2023
    • A:
    • Dear,
      Thanks for contact us and apologizes for the late response.
      we suggest you buy the rear view camera from us;
      https://www.seicane.com/seicane-wireless-rearview-camera-for-aftermarket-car-radio-116006
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Apr 24, 2024
    • Q:
    • Where can I get an installation manual for this?

      Need manual for installation

      ByKris

    • Mar 8, 2022
    • A:
    • dear,
      here is the manual. hope it can help you.
      https://www.seicane.com/cadillac-2011-2019-cd-radio-upgrade-replacement-installation-guide-h7676#tab4

      if you have any problems, please feel free to contact us, we will help you.

      By Seicane

    • Apr 24, 2024
    • Q:
    • Will this unit fit my srx and still have factory functions?

      2013 srx

      ByJames

    • Oct 19, 2021
    • A:
    • dear,
      yes, this unit can fit your car. it still has factory functions.
      looking forward to your purchase. have a nice day.

      By Seicane

    • Apr 25, 2024
    • Q:
    • Compartment Behind AC Controls

      Does this unit keep the compartment and still allow the AC control to raise and lower? Based on the design I see I don't think so, but figured I would ask.

      ByMike

    • Oct 16, 2021
    • A:
    • dear,
      which compartment did you mean? could you please send the picture to us? then we can check.
      yes, this unit still allows the AC control to raise and lower.

      Could you please send us the photo of your car's dashboard to [email protected]?
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "

      By Seicane

    • Apr 19, 2024
    • Q:
    • I have a 2018 ATS and I love my car radio but Does anybody know the password to

      I have a 2018 ATS and I love my car radio but Does anybody know the password to this thing.

      ByJay

    • Oct 9, 2021
    • A:
    • dear,
      could you please try 8888?

      By Seicane

    • Apr 24, 2024
    • Q:
    • Is this unit Bluetooth enabled?

      Am I able to connect and make phone calls and play music through Bluetooth?

      ByDre

    • Sep 29, 2021
    • A:
    • dear,
      thanks for your message.
      1.yes,our unit has build-in Bluetooth.
      2.of course,you can connect and make phone calls and play music through Bluetooth.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Apr 15, 2024
    • Q:
    • Does this one keep the little compartment underneath the unit

      ?

      ByMarcus

    • Sep 14, 2021
    • A:
    • dear,
      yes, this unit can fit your car perfectly.
      which little compartment did you say? could you please send the picture to us? then we can check.

      By Seicane

    • Apr 24, 2024
    • Q:
    • A picture of the background of my car screen

      I have a 2015 Cadillac Escalade.. Does your product fit my car directly?

      Byali

    • Jul 15, 2021
    • A:
    • Dear,
      This is Seicane.com.
      Thanks for interested in our product.
      Could you please send us the photo of your car's dashboard to [email protected]?
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "

      By Seicane

    • Apr 21, 2024

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    Tab 2 Body