Customer Q&A

9.7 Inch HD Touchscreen Android 10.0 Car Stereo for 2011-2019 Cadillac ATS XTS ATSL SRX CTS with Built-in DSP Carplay 4G support Steering Wheel Control Digital TV DVR

Regular Price: US$788.00

Special Price: US$326.00

All | Faqs | Product description | Shipping or payment | Customer service Issue

Hide all answers

Tab 1 Body

Q: I have a 2013 Cadillac SRX4 with Bose speakers. None of of CAN options work. Hello, I can't find a CANBUS protocol that works. I used the Factory Code 8888 to go into settings and selected "Raise", "HiWorld", and all of the other options, and then selected GM in all of them, and after that Cadillac or the Cadillac SRX listed, but the AC controls are still not working. I have connected the radio to Wi-Fi and Bluetooth and updated the system. What should I be selecting so the AC works? ByAnthony Mar 11, 2025

A:
Dear,
Sorry for the trouble caused to you.
To help you quickly, we will forward your email to our after-sales colleague, they will reply you today later.
Here is the email address: [email protected]
You can also contact them. Don't worry, we are responsible for your order.
Have a nice day.

By Seicane
Mar 17, 2025
Was this answer helpful?

(3) | (1)

Q: Will this fit my car. Hi, I have a 2016 Cadillac SRX. Would this fit? Because the installation tutorial was only showing SRX 2008-2012. Best, M.A ByMike Feb 23, 2025

A:
Dear,
Thanks for interested in our product.
Could you please send us the photo of your car's dashboard to [email protected]?
Then we can help you check if this unit can fit your car or not.
Looking forward to hearing from you soon.
Thank you & Best regards!

By Seicane
Mar 15, 2025
Was this answer helpful?

(10) | (12)

Q: Will the CarPlay work with a iPhone 15 pro? Will the CarPlay work with a iPhone 15 pro? ByTed Feb 21, 2025

A:
Hello
Yes, the Carplay will work with a iPhone 15 pro
Have a nice day!

By Seicane
Mar 16, 2025
Was this answer helpful?

(10) | (12)

Q: Does the unit have wireless CarPlay? Does the unit have wireless CarPlay? ByTed Feb 21, 2025

A:
Hello
Yes, this unit has built-in wireless Carplay / Android Auto.
It's convenient to use.
Have a nice day!

By Seicane
Mar 15, 2025
Was this answer helpful?

(11) | (11)

Q: do the rca jacks work with aftermarket amps and how many sets are there? front? front rear? F,R,Sub? do the rca jacks work with aftermarket amps and how many sets are there? front? front rear? F,R,Sub? Byted Feb 20, 2025

A:
Hello
Thanks for your message.
The RCA harness has Front left, rear left, front right, rear right and subwoofer (5 channels)
Have a nice day!

By Seicane
Mar 15, 2025
Was this answer helpful?

(12) | (10)

Q: Can this be upgraded to a newer Android OS? Current is Android 15.0, this one says it is 10.0? Is this still shipped with Android 10.0? Is it possible to upgrade to newer OS? ByPeter Jan 10, 2025

A:
Dear
Thanks for your message.
Sorry that it cannot upgrade to a newer Android OS.
Because different version use in different unit , it is not universal
It will shipped with Android 10.0
Have a nice day

By Seicane
Mar 15, 2025
Was this answer helpful?

(10) | (13)

Q: will this work in 2015 Cadillac escalade? will this work in 2015 Cadillac escalade? ByTommy Nov 20, 2024

A:
Dear,
This is Seicane.com.
Thanks for interested in our product.
Could you please send us the photo of your car's dashboard to [email protected]?
Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
Looking forward to hearing from you soon.
Thank you & Best regards!

By Seicane
Mar 15, 2025
Was this answer helpful?

(25) | (32)

Q: I have a 2013 Cadillac Srx with Bose system will this system work with it? . ByCam Nov 19, 2024

A:
Dear,
This is Seicane.com.
Thanks for interested in our product.
Could you please send us the photo of your car's dashboard to our email: [email protected]?
Then we can help you check if this unit can work with Bose system or not ,hope you could cooperate with us.
Looking forward to hearing from you soon.
Thank you & Best regards!

By Seicane
Mar 16, 2025
Was this answer helpful?

(28) | (23)

Q: My factory HMI unit is non functional. Does this unit rely on the HMI box in the car? 2016 Cadillac ATS coupe ByJason Oct 14, 2024

A:
Dear,
This is Seicane.com.
Thanks for interested in our product.
Could you please send us the photo of your car's dashboard to our email: [email protected]?
Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
Looking forward to hearing from you soon.
Thank you & Best regards!

what " the HMI box" do you mean? could you show us a photo?

By Seicane
Mar 16, 2025
Was this answer helpful?

(45) | (53)

Q: Are there extra RCA outs to hook up an amplifier if I wanted to connect a subwoofer? I really like this, I want it but I need to know if there's RCA outs for an amplifier or do I still need to run a converter? Thank you! ByKip Jul 2, 2024

A:
Dear,
Thanks for contacting us and apologize for the late response.
This unit can work with amplifier and subwoofer.
we will send amplifier cable to connect your amplifier. it is plug and play.
Could you please send us the photo of your car's dashboard to our email: [email protected]?
And could you please tell us the model and year of your car?
Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
Looking forward to hearing from you soon.
Thank you & Best regards!

By Seicane
Mar 16, 2025
Was this answer helpful?

(82) | (84)

Ask a new question