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Customer Q&A

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    Tab 1 Body
    • Q:
    • Do I need the extra cable? Do I get these cables with my order?

      Do I need the extra cable? Do I get these cables with my order?

      ByRaymond

    • Jul 5, 2014
    • A:
    • Hello, we will provide all the needed cables in the package with your order.

      By Seicane

    • May 9, 2025
    • Q:
    • Does this unit support BMW DSP?

      My car is 2003 BMW X5 4.4 with factory nav and dsp, Does this unit support BMW DSP?

      Byernie

    • Jul 4, 2014
    • A:
    • We have confirmed that our car dvd for BMW X5 E53 can support the DSP of your car.This car dvd can support BMW DSP if the year of the car is after 2001 and the original dvd of the car has screen.

      By Seicane

    • May 5, 2025
    • Q:
    • Does this unit fit my car 2001 BMW X5?

      Does this unit fit my car 2001 BMW X5?

      ByGrant

    • Jul 4, 2014
    • A:
    • Hello, we have confirmed that this unit fits your car.

      By Seicane

    • Apr 21, 2025
    • Q:
    • if this unit that you are selling is compatible with my car?

      I have a 2002 X5 4.4 with no Bluetooth module but I have a GPS cassette player in the front I was wondering if this unit that you are selling is compatible with my car and if you guys have step by step installation video on how to do it yourself? if I order this unit and it does not fit or has any compatibility problem can I return it for a full refund? no
      need for BMW Bluetooth module/telematicsin in the back where the cd changer is located?what about the original GPS box in the back? Will the the OBD computer and all the BMW diagnostic and features still work?you have free shipping to NYC and where do you guys ship it from?

      Byphillip

    • Jul 4, 2014
    • A:
    • Hello,
      Could you please send us the photo of your car's dashboard? then we can help you check if this unit can fit your car.

      we are sorry we don't have installation video for this unit at present but we have wiring diagram for it. Don't worry, most cables just plug and play.

      Yes, you can ask for refund if it doesn't fit, but we will help you check if this unit can fit your car before shipping.

      This unit has bluetooth function and also has gps function and its bluetooth can connect to your galaxy s4, but your original car's cd changer will not work after this unit's installation.

      Your original GPS box will not work but this unit has built-in gps and we will provide gps antenna to you.

      Yes, the DBD computer and all the BMW diagnostic and features will work.

      Sorry, you have to pay for the shipping cost and we are located in China.

      By Seicane

    • Apr 21, 2025
    • Q:
    • witch one is better for me,I have BMW X5 E53 2004 no nav. and Iphone 5S

      Please tell me witch one is better for me,I have BMW X5 E53 2004 no nav. and Iphone 5S. Where can I buy in Macau?


      1. Car DVD player for BMW X5 E53 with GPS Radio TV Bluetooth


      2. In-Dash Car DVD Gps navigation Stereo for BMW X5 E53 with Radio TV Bluetooth Ipod

      3. Android 7 Inch Car DVD Player for BMW X5 E53(Touchscreen,GPS,TV,Ipod, 3G,Wifi)

      ByAmilcar

    • Jun 11, 2014
    • A:
    • Hello,we recommend this one to you: Car DVD player for BMW X5 E53 with GPS Radio TV Bluetooth.This one is more popular. I am sorry we have no dealer in Macau.Please place order on our website.Thank you for shopping with us!

      By Seicane

    • Apr 21, 2025
    • Q:
    • What is country made

      Car DVD player for BMW X5 E53 with GPS Radio TV Bluetooth

      What is country made? Can you end goods in Shenzhen?

      My Chinese company can pay for goods?

      Byboris

    • May 12, 2014
    • A:
    • We are located in China. Yes, we can ship to Shenzhen. Our company is in Shenzhen.

      Yes.

      Could you please send us the photo of your car's dashboard? And could you please tell us the model and year of your car? Then we can help you check which unit can fit your car.

      By Seicane

    • Apr 21, 2025
    • Q:
    • What can I do to can install your system

      I want to upgrade my BMW X5 with your Car DVD player for BMW X5 E53 with GPS Radio TV Bluetooth. But I have a 2004 BMW X5 E53. The factory Alpne radio has two 12 pin connectors one blue and the other white. What can I do to can install your system? I don't have DSP.

      This cable where will be connected? On the back?

      ByNicolae

    • Apr 30, 2014
    • A:
    • Could you please send us the photo of your car's dashboard? Then we can help you check.

      We will send one 6 meter long cable in the package to you.

      Yes, one side to this unit's back, and another side to your car's amplifier which is located in your car's trunk.

      By Seicane

    • Apr 21, 2025
    • Q:
    • If the dvd navigation system will work in Canada

      1.I was wondering if the dvd navigation system will work in Canada. It’s for an e53 bmw x5.

      2.Do you know how the ipod cable comes out of the unit?

      3.I'll have to bring it through the glovebox or ash tray most likely then?

      ByConnor

    • Apr 29, 2014
    • A:
    • 1.Most our radio and gps do work in Canada. It will work in Canada.

      2.The ipod cable is at the back of this unit.

      3.Yes.

      By Seicane

    • Apr 21, 2025
    • Q:
    • Do you ship to Mexico

      Do you ship to Mexico?

      Are duties payed when ordered or upon receiving the product?

      ByUlises

    • Apr 25, 2014
    • A:
    • Yes, we can ship to Mexico.

      We will value down the price on the package to help you from paying taxes. The price on
      the package will be USD$180. If there is any tax, you need to pay when receiving the product.

      By Seicane

    • May 12, 2025
    • Q:
    • Is it compatible for Australia Bluetooth

      1.Is it compatible for Australia Bluetooth? Is it compatible for i5?

      2. Little bit confused stereo with the extras functions. If I want to connect rear camera do I need to add more things to the unit?

      3. How do I order it so it comes on the same parcel?

      Byfreddie

    • Apr 23, 2014
    • A:
    • 1.Could you please send us the photo of your car's dashboard? Then we can check if this unit can fit your car.

      2. Don't need. We can provide camera to you including all camera cables.

      3. Please place order on our website directly.

      By Seicane

    • Apr 21, 2025

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    Tab 2 Body