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Customer Q&A

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    Tab 1 Body
    • Q:
    • 2004 SL 500

      Can confirm whether the Car Optical Fiber Decoder Most Box Interface (model # SC02) is required for my Bose system / amplifier to connect and properly operate?

      My vehicle is a 2004 SL500 (production date Aug 03) with a Bose system and my wires are ORANGE color not yellow (see pictures).

      ByJP

    • Mar 26, 2019
    • A:
    • Dear,so sorry.the SC02 could not work with your car's plug.

      By Seicane

    • Jun 8, 2025
    • Q:
    • 2004 SL 500

      What's product warranty? How do you handle product defect? Explain the process for customer support?? Do you have tech support?

      ByJp

    • Mar 9, 2019
    • A:
    • Dear,we have the warranty of one year.and we will fix the unit problem by sending the new parts and offering refund.
      this unit will fit for your car.plz place order directly on our website.thanks for your order in advance.

      By Seicane

    • Jun 9, 2025
    • Q:
    • Hi, what background light color is used for the buttons? Is it possible to customize that? Thanks

      Mercedes SL 350 year 2004

      ByAndrea

    • Jan 22, 2019
    • A:
    • Thank you for your inquiry and we are happy to contact you.
      the color is white.

      By Seicane

    • Jun 8, 2025
    • Q:
    • Would this unit fit my 2007 sl550

      I need a android audio navigation and command system for 2007 Mercedes Benz SL550

      BySam

    • Jan 10, 2019
    • A:
    • Thank you for your inquiry and we are happy to contact you.
      Could you please send us the photo of your car's dashboard and the model and year of your car to [email protected]?
      Then we can check which unit fits your car.

      By Seicane

    • Jun 9, 2025
    • Q:
    • Hi, I have 2003 SL500 with the db2 fiber optic connection.

      I will need to bypass my amplifier with the 6m extension cable. My question is, will my steering wheel controls work once I connect the extension cable to the new head unit and bypass the amplifier? Also could you please send me the detailed installation instruction?
      Thanks

      ByAnthony

    • Dec 19, 2018
    • A:
    • Dear,yes,the unit will fit for your car.
      and the unit will support your steel wheel control and amplifier.we will send the installation instruction when you have got your order. plz place orders directly on our website.

      By Seicane

    • Jun 9, 2025
    • Q:
    • Uscite USB

      È possibile mettere in carica r telefonino dalle uscite USB SENZA AVERE PROBLEMI DI DISTURBO COME RUMORI SOTTOFONDO??? GRAZIE

      ByMandrione

    • Dec 7, 2018
    • A:
    • Dear
      Thank you for your inquiry and we are happy to contact you.
      Could you please send us the photo of your car's dashboard? And could you please tell us the model and year of your car?
      We will help you check it

      By Seicane

    • Jun 27, 2025
    • Q:
    • Usb

      Volevo sapere se posso attaccare telefonini per ricaricare sulle uscite USB senza avere disturbi di alcun genere tipo fastidiosi rumori di corrente ecc.. Ecc.. Grazie

      ByClaudio

    • Dec 7, 2018
    • A:
    • Dear
      Thank you for your inquiry and we are happy to contact you.
      you can use the USB port
      Could you please send us the photo of your car's dashboard? And could you please tell us the model and year of your car?
      We will help you check it

      By Seicane

    • Jun 30, 2025
    • Q:
    • Will Android 8 Model Work With My 2004 Mercedes SL500?

      I am considering ordering SKU: 107728 Model:S018817G (Android 8) but first can you please verify that this unit will work with my 2004 Mercedes SL500? See picture. I also plan to order the wireless backup camera and the OBDII module. If it will work, I have a few additional questions:
      - Does it require any cutting/splicing of wires?
      - Does it come with complete instructions?
      - Do I need to order any additional installation items (adapters, etc.)?
      - Is the sound quality any better than the stock unit which is not very good?
      - Will it work if I later decide to update the speakers and add an aftermarket amp?

      Thank you.

      ByKyle

    • Nov 15, 2018
    • A:
    • Dear customer
      This unit fits your car and you can select the option rear view camera and OBD when place order and it doesn't require any cutting/splicing of wires and you can follow the link to install it
      https://www.seicane.com/mercedes-sl-r230-car-stereo-cd-radio-upgrade-repalcement-installation-guide-s018817#tab3
      It has all needed things for installation and if your car has amplifier , you can select the option Support 2005-2012 Year Original car's Optical Fiber Amplifier to support your car's optic fiber amplifier , but even though you don't buy this fiber decoder , the sound is still good , please place order directly on our website
      https://www.seicane.com/android-gps-navigation-system-for-mercedes-sl-r230-sl350-sl500-sl55-sl600-sl65-with-dvd-player-touch-screen-radio-bluetooth-wifi-tv-ipod-hd-1080p-video-backup-camera-steering-wheel-control-usb-sd-s018817

      By Seicane

    • Jul 19, 2025
    • Q:
    • Will it fit my Right Hand Drive 2003 Mercedes SL55 AMG

      I desperately need an upgrade for my car. This unit looks perfect for my 2003 SL55 AMG, the dash looks exactly the same as the example. I would need a reversing camera (probably the wireless one) with the unit. My car is a right hand drive car, is it still ok? If so I would get an engineer to install it, is it as complicated as it looks? would i need to get an iPhone ? What would the total cost be?I may be better off paying in Dollars?
      Regards
      Russell

      ByRussell

    • Sep 5, 2018
    • A:
    • Dear customer
      This unit can support right hand drive car and you can select the option wireless rear view camera on our website and it's plug and play , and you will connect the 6 meters long cable and plz don't worry , it has the instructions for it and it can support your iphone through bluetooth and mirror link and Please add this unit to cart,then choose the country you want to ship to, fees will be estimated by our system automatically. You can pay it in dollars and if your car is the same as the photo on our website , then it will fit your car , please place order directly on our website
      https://www.seicane.com/android-gps-navigation-system-for-mercedes-sl-r230-sl350-sl500-sl55-sl600-sl65-with-dvd-player-touch-screen-radio-bluetooth-wifi-tv-ipod-hd-1080p-video-backup-camera-steering-wheel-control-usb-sd-s018817

      By Seicane

    • Jul 7, 2025
    • Q:
    • SL500 2005?

      does this radio fit in SL500 2005?

      ByIlhami

    • Aug 5, 2018
    • A:
    • Dear customer
      Could you please send us the photo of your car's dashboard?
      Then we can help you to check if it can fit your car

      By Seicane

    • Jun 23, 2025

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    Tab 2 Body