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Customer Q&A

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    Tab 1 Body
    • Q:
    • 5G version

      Please, in 2020 we need the 5G option with this system. Is it going to be available and when?

      ByThe Don Himself

    • May 7, 2020
    • A:
    • hello,it is still in development.

      By Seicane

    • Jun 30, 2020
    • Q:
    • UAE FM AM

      Does this radio work in the United Arab Emirates?

      ByHesham

    • Mar 1, 2020
    • A:
    • dear, thank your for your order ,pls send us the photo of your car's dashboard for us to check

      By Seicane

    • Jun 25, 2020
    • Q:
    • I was trying to buy this unit but i dont see where to chose the option for a fiber optic decoder.

      2003 e55

      ByAugustin

    • Jun 2, 2019
    • A:
    • Dear,you could buy it separately.plz check the below link.
      https://www.seicane.com/2005-2013-mercedes-benz-r-class-w251-r280-r300-r320-r350-r63-car-optical-fiber-decoder-most-box-bose-harmon-kardon-audio-decode-dac-optic-interface-sc69

      By Seicane

    • Jul 4, 2020
    • Q:
    • Will this fit on a 2006 Mercedes E350.

      2006 Mercedes e350.

      ByGeorge

    • May 25, 2019
    • A:
    • Thank you for your inquiry and we are happy to contact you.
      Could you please send us the photo of your car's dashboard and the model and year of your car to [email protected]?
      Then we can check if the unit fits your car.

      By Seicane

    • Jul 6, 2020
    • Q:
    • Quality

      I’ve heard many customers with units not operating straight out of the box. How do you accommodate that issue considering shipping charges? I also heard of radio units not keeping radio pre set memories and Bluetooth stops working issues—do you still have that issue? Which unit do you recommend for a 2004 Mercedes E55?

      ByHector

    • Mar 9, 2019
    • A:
    • Dear,we have made improvements on our units.plz don't worry.
      Could you please send us the photo of your car's dashboard and the model and year of your car to [email protected]?
      Then we can check which unit fits your car.

      By Seicane

    • Jul 5, 2020
    • Q:
    • Please inform:

      Dear sir/madam, could you please inform me:

      * is the product compatible with my 2002 Mercedes-Benz E270 (W211)?
      (https://www.seicane.com/android-car-stereo-dvd-gps-system-for-2002-2008-mercedes-benz-e-class-w211-e200-e220-e230-e240-with-bluetooth-radio-tuner-3g-wifi-mirror-link-obd2-rearview-camera-dvr-s127501)

      * I dont know if i have optic fiber amplifier, is the old system APS 50 (see photos attached)? Do I need the option “Support 2002-2008 Year Original car's Optical Fiber Amp ...”? Is installation difficult?

      * Is the option “wireless rearview camera” plug and play?

      Thank you.

      BySAS1988

    • Jul 15, 2018
    • A:
    • Dear customer
      This unit can fit your car and the wireless rear view camera is plug and play and could you please send us the photo of the plugs , then we can help you to check if you need the fiber decoder , and if you don't want to buy the fiber decoder , then you can select the option 6m long cable , then we will send you a 6 meter long ,the 6 meter long cable is for cars with optic fiber amplifer.The role of it is to transmit sound from our unit to your original car's speakers.If your car has optic fiber amplifier, then you need to connect this cable.Please place order directly on our website
      https://www.seicane.com/android-car-stereo-dvd-gps-system-for-2002-2008-mercedes-benz-e-class-w211-e200-e220-e230-e240-with-bluetooth-radio-tuner-3g-wifi-mirror-link-obd2-rearview-camera-dvr-s127501

      By Seicane

    • Jul 7, 2020
    • Q:
    • am radio reception w211

      Hello

      AM radio reception is not good. No station found but FM is ok. Can you explain how :

      1) What the blue wire "AUTO ANT" (wire 1 in image) does and where is it to be connected?
      2) in the wiring harness there is a wire AMP Control? where shoudl this be connected?

      do the above have anything to do with AM reception (power to antenna amplifier)? Please help

      Thanks

      ByHashim

    • Sep 15, 2017
    • A:
    • Dear customer
      Hi , Could you please send us the issue with your order number to [email protected], our after sales staff will reply you ,is it OK?
      Hope you would understand!

      By Seicane

    • Jul 3, 2020
    • Q:
    • 2005 E320

      How exactly does it mean "fiber optic decoder?" How do you install this decoder?

      ByRoss

    • Jun 18, 2017
    • A:
    • Dear customer
      If your car comes with optic fiber amplifier or fiber optic Harmon Kardon sound system,the option fiber optic decoder can support your original car's sound system.
      And you can follow the link to install it
      https://www.seicane.com/2002-2012-mercedes-benz-e-class-w211-e200-e220-e230-e240-e270-e280-e300-e320-e350-e420-e500-e550-e55-e63-etc-car-optical-fiber-decoder-most-box-bose-harmon-kardon-audio-optic-interface-sc02
      Could you please tell us what's your car's sound system?And could you please send us the photo of your car's dashboard?
      Then we can help you to check if it can fit your car.

      By Seicane

    • Jul 6, 2020
    • Q:
    • Android 7.1

      Is my Android 7.1 compatible with this Android 5.1.1? Are you planning updating to 7.1? Can we upgrade this unit to future Android software?

      Bycraig

    • Feb 6, 2017
    • A:
    • Dear craig
      your android phone is compatible via bluetooth with this Android 5.1.1 , we have no plan updating to 7.1 now
      Could you please send us the photo of your car's dashboard ? And could you please tell us the model and year of your car ?
      Then we can help you to check it.

      By Seicane

    • Jul 5, 2020
    • Q:
    • Button Color?

      Can I select what color the buttons are backlit?

      Bycraig

    • Feb 6, 2017
    • A:
    • Dear craig
      color the buttons are backlit is orange yellow

      By Seicane

    • Jul 7, 2020

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