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Customer Q&A

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    Tab 1 Body
    • Q:
    • Will it fit with Mercedes GL450 and its auxiliaries?

      1) Will it fit my 2009 Mercedes-Benz GL 450?
      2) Will the car play works with my Samsung Fold mobile phone?
      3) Will my existing backup camera work with the system?
      4) Do l need to get an option Optical adapter for my existing car speakers or the system already built in the wiring?

      BySek

    • Sep 19, 2020
    • A:
    • Dear
      1.yes,this unit will fit for your car.
      2.yes,the carplay will work with your phone.
      3.it will support the external camera.
      4.it will support your car's speakers.you don't need any other cables.

      By Seicane

    • Apr 26, 2024
    • Q:
    • Will it fit with Mercedes GL450 and its auxiliaries?

      l have a 2009 Mercedes GL450 and would like a touch infotainment that is compatible with my rear view camera, parking sensor and radio controls. Please tell me what optional feature l need to select. Thanks

      BySek

    • Sep 5, 2020
    • A:
    • dear,
      this unit can fit your car,you can place order on page.
      it can't work your factory back up camera,you need to buy a new one from us:
      https://www.seicane.com/seicane-wireless-rearview-camera-for-aftermarket-car-radio-116006
      our unit can work with your parking sensor and radio controls.

      By Seicane

    • Apr 26, 2024
    • Q:
    • Does this support android auto? Also, what adapter do I need to make the OEM rear camera work?

      I have a 2009 Merceds ML63.

      ByJohn

    • Jul 18, 2020
    • A:
    • dear,
      yes,this unit has build-in carplay,it can support android auto.but can't work the OEM rear camera ,you need to buy a new one from us.
      https://www.seicane.com/seicane-wireless-rearview-camera-for-aftermarket-car-radio-116006
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Apr 26, 2024
    • Q:
    • Factory backup camera

      I have MB 2010 GL450. I have a factory backup camera. What adapter do I need to purchase?

      Do my car need the DSP sound system and how do I go about hook it up?

      Is the car DAB receiver pick up local channels?

      Please let me know.

      Thanks
      Danh

      ByDanh

    • Jun 5, 2020
    • A:
    • Thank you for your inquiry and we are happy to contact you.
      Could you please send us the photo of your car's dashboard and the model and year of your car to [email protected]?
      Then we can check which unit fits your car.

      the DSP is built in theu nit.you just need to set in the unit.
      DAB receiver can pick up local channels

      By Seicane

    • Apr 26, 2024
    • Q:
    • 2009 ml350 w164

      Which is best for my car. I don't need a DVD player. I want the dashboard and wheel buttons to integrate. I have Harman Kardon speakers. And I have the rear Factory backup camera

      ByTony

    • Mar 5, 2019
    • A:
    • Dear,yes,this unit will fit for your car.plz place order directly on our website.thanks for your order in advance.
      This unit can support your original car's rear camera if your car's rear camera has AV plug. If your car's rear camera doesn't have AV plug,then need to buy one adapter.

      By Seicane

    • Apr 24, 2024
    • Q:
    • I have a 2009 Mercedes GL450 with factory navigation and a back up camera.

      Which is the best head unit with a touch screen?
      Can I still use my factory back up camera?
      Can I install the unit Myself?

      ByHead

    • Feb 1, 2019
    • A:
    • Dear,yes,this unit will fit for your car.plz place order directly on our website.thanks for your order in advance.
      This unit can support your original car's rear camera if your car's rear camera has AV plug. If your car's rear camera doesn't have AV plug,then need to buy one adapter

      By Seicane

    • Apr 24, 2024
    • Q:
    • MB GL500-2012.

      dear sir
      I have MB GL500-2012.
      my concern about
      1- my original Audio system which contain
      2 monitor and extra DVD unite in rear in the head sit for Rear passenger all connect with front Audio system.
      2- I have 4GB storeg ....still working or not
      3- my systeme is fiber optic
      4- Rear Camera
      5- voice command
      6- origin connector need modification
      please Advice
      what is working and what will Not after installation
      ٌRegards

      ByAso

    • Jan 18, 2019
    • A:
    • Dear
      1.This unit can support your original car's rear camera if your car's rear camera has AV plug. If your car's rear camera doesn't have AV plug,then need to buy one adapter
      2.the unit could support the steel wheel control and voice control.
      3.Could you please send us the photo of your car's dashboard?Then we can help you to check if it can fit your car

      By Seicane

    • Apr 25, 2024
    • Q:
    • Two questions. I have a 2012 Mercedes GL 350 Bluetec (X 164)

      1. The backup camera is factory installed. Will I need any additional adapters etc. to connect?

      2. I understand that Car Play requires a USB dongle. Can that be included with the purchase and paid for?

      Thank you in advance for your detailed answers.

      ByShahid

    • Dec 13, 2018
    • A:
    • Dear
      Thank you for your inquiry and we are happy to contact you.
      This unit can support your original car's rear camera if your car's rear camera has AV plug. If your car's rear camera doesn't have AV plug,then need to buy one adapter
      you need to buy the carplay extraly
      Could you please send us the photo of your car's dashboard? And could you please tell us the model and year of your car?
      We will help you check it

      By Seicane

    • Apr 26, 2024
    • Q:
    • What is return policy?

      I understand there’s a warranty, but what if I just want to return it after buying? Does it have to be unopened? Is there a time limit? Or is solely an exchange policy?

      ByJoe

    • Oct 8, 2018
    • A:
    • dear,We have our own QC to test and ensure all of our products 100% passed before shipment,but sometimes the problem caused by the incorrect installation or by the shipment on trip,so we supply 1 year warranty for all of our products(dated from the sign date on the package by the receiver),exactly 365 days from the received date.
      Could you please send us the photo of your car's dashboard? And could you please tell us the model and year of your car?
      We will help you check it

      By Seicane

    • Apr 27, 2024
    • Q:
    • What is the return policy?

      What is the return policy if the product isn’t defective and I just want to return the unit for a refund?

      ByJoe

    • Oct 6, 2018
    • A:
    • We have our own QC to test and ensure all of our products 100% passed before shipment,but sometimes the problem caused by the incorrect installation or by the shipment on trip,so we supply 1 year warranty for all of our products(dated from the sign date on the package by the receiver),exactly 365 days from the received date.
      Could you please send us the photo of your car's dashboard? And could you please tell us the model and year of your car?
      We will help you check it

      By Seicane

    • Apr 27, 2024

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