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Customer Q&A

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    Tab 1 Body
    • Q:
    • What is the return policy?

      What is the return policy if the product isn’t defective and I just want to return the unit for a refund?

      ByJoe

    • Oct 6, 2018
    • A:
    • dear,We have our own QC to test and ensure all of our products 100% passed before shipment,but sometimes the problem caused by the incorrect installation or by the shipment on trip,so we supply 1 year warranty for all of our products(dated from the sign date on the package by the receiver),exactly 365 days from the received date.
      Could you please send us the photo of your car's dashboard? And could you please tell us the model and year of your car?
      We will help you check it

      By Seicane

    • Apr 26, 2024
    • Q:
    • Return Policy?

      I was told today by an auto audio company that my 2010 GL 450 is not compatible with anything out there and I’d have to rip out my whole system if I want to upgrade. What is your return policy if I buy and install this and it doesn’t work? What is your warranty? Including my dash photo. I’d like to purchase but very worried that if I spend the money and it doesn’t work I will ruin my car. I will likely have to install myself as no auto audio shops will help bc they aren’t the sellers.

      ByJoe

    • Oct 1, 2018
    • A:
    • Dear customer
      We have one year warranty for this unit. All of our products are covered by a 12-month warranty, for replace and repair.
      And this unit will fit your car , please place order directly on our website
      https://www.seicane.com/android-2005-2012-mercedes-benz-gl-class-x164-gl300-gl350-gl420-gl450-gl500-gl550-autoradio-navigation-car-audio-system-multi-touch-capacitive-screen-radio-rds-blutooth-music-dvd-3g-wifi-mirror-link-obd2-s6911g

      By Seicane

    • Apr 28, 2024
    • Q:
    • Few questions: (1) Does it come with the CarPlay dongle? (2) below

      If it is not included, do you sell it or where can I find it? (3) it says for CarPlay “needs app preinstalled” so is it preinstalled?? (4) I have the Harmon Kardon system, do I need anything additional or is everything included? 2010 MB GL450

      ByJoe

    • Sep 29, 2018
    • A:
    • Dear customer
      The carplay dongle is optional and you need to select the option Carplay USB dongle when place order and you need to install the app and it's easy , and you can buy this fiber decoder to support your car's Harmon Kardon system
      https://www.seicane.com/2005-2012-mercedes-benz-gl-class-x164-gl300-gl320-gl350-gl420-gl450-gl500-gl550-car-optical-fiber-decoder-most-box-interface-bose-harmon-kardon-digital-audio-amplifier-sc69
      And Could you please send us the photo of your car's dashboard?
      Then we can help you to check if it will fit your car

      By Seicane

    • Apr 25, 2024
    • Q:
    • Integration to instrument cluster

      The OEM clock on instrument cluster time is set from OEM radio. Will the Seicane HU set teh oem clock?
      Will the instrument cluster display the radio station and music tract?
      Will the instrument cluster display telephone call information?

      ByRenier

    • Sep 17, 2018
    • A:
    • Dear customer
       This unit on websitecan support the clock  displaying  12 hr format and the instrument cluster can display the radio station and music tract and telephone call information and Could you please send us the photo of your car's dashboard? And could you please tell us the model and year of your car?
      Then we can help you to check if it will fit your car

      By Seicane

    • Apr 26, 2024
    • Q:
    • Work with OEM Backup camera and OEM Rear seat entertainment system?

      Would like to know if this unit will work on a 2012 GL450 with OEM Backup camera, OEM Rear seat entertainment system. (No Harman Kardon)

      ByMax

    • May 28, 2017
    • A:
    • Dear Max
      This can work with OEM Backup camera and OEM Rear seat entertainment system that have AV plugs.
      Could you please send us the photo of your car's dashboard ?
      Then we can help you to check it.

      By Seicane

    • Apr 25, 2024
    • Q:
    • Work with OEM Backup camera and OEM Rear seat entertainment system?

      Would like to know if this unit will work on a 2012 GL450 with OEM Backup camera, OEM Rear seat entertainment system. (No Harman Kardon)

      ByMax

    • May 28, 2017
    • A:
    • Dear Max
      Thanks for your message
      If OEM Backup camera and OEM Rear seat entertainment system have AV plug , then this unit can work with it

      Could you please send us the photo of your car's dashboard ?
      Then we can help you to check it.

      By Seicane

    • Apr 26, 2024
    • Q:
    • I have just purchased Android 4.4.4 2005-2012 mercedes benz i forgot to purchase the options kindly

      Let me know how i can purchase the following as options:
      1. External 3G module,
      2. Mirror link
      3. Review camera
      4 External DVR,
      5. External OBD11

      ByHarun

    • Apr 8, 2016
    • A:
    • Hello
      please follow the below , we can also send a paypal invoice to you to buy the following as options:
      1. External 3G module,
      http://www.seicane.com/seicane-modem-external-3g-module-for-car-dvd-player-with-internet

      2. Mirror link
      http://www.seicane.com/seicane-mirror-link

      3. Review camera
      http://www.seicane.com/seicane-hd-car-rearview-camera-for-aftermarket-radio-s119207

      http://www.seicane.com/hd-rearview-led-caseicane-wireless-camera-for-car-dvd-116006

      4.External DVR
      http://www.seicane.com/seicane-car-night-vision-dvr-video-recorder-g-sensor

      5. External OBD11
      http://www.seicane.com/seicane-newest-super-mini-v2-1-elm327-obd-obd2-elm327-bluetooth-interface-auto-car-scanner-diagnostic-tool

      By Seicane

    • Apr 27, 2024
    • Q:
    • Will this unit fit my 2008 GL550 ? Can I install this myself using exiting wiring from old unit ?

      I own 2008 GL550 with navigation and rear view camera.

      ByDaniel

    • Dec 18, 2015
    • A:
    • Hello
      this unit is plug and play,easy to install
      Could you please send us the photo of your car's dashboard?
      Then we can help you to check it.

      By Seicane

    • Apr 28, 2024
    • Q:
    • What is the latest and best touch screen upgrade for a 2009 GL 450.

      What is the latest and best touch screen upgrade for a 2009 GL 450.

      ByPaula

    • Sep 10, 2015
    • A:
    • Hello.
      The following product is the latest touch screen system for your car model:
      http://www.seicane.com/android-4-4-4-2005-2012-mercedes-benz-gl-class-x164-gl300-gl350-gl420-gl450-gl500-gl550-autoradio-navigation-car-audio-system-1024-600-multi-touch-capacitive-screen-radio-rds-blutooth-music-dvd-3g-wifi-mirror-link-obd2-k7511
      Could you please send us a picture of your car's dashboard?then we can check if this unit fits your car.Thank you!

      By Seicane

    • Apr 26, 2024

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