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Customer Q&A

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    Tab 1 Body
    • Q:
    • Backup camera

      Recently received this and works beautifully, it's far from the fastest but very much sufficient, the screen is not amazing but it doesn't need to be for its purpose, had to adjust the prongs for the AC vent but that took seconds, and after that fitted perfectly, LTE worked seamlessly, wifi is great, radio and sound are fine, and it works even after being in the sun for hours (so hot AF!) without issues.
      My only question is about the backup camera, I double checked the cable continuity and that the camera actually works, but only works once every 10/20 times I put the reverse (it's connected to the rear backup lights), and I have to open the app for it, my camera has the "convenience" cable, but I'm not sure where to connect it to in the radio, I think it's the one labeled "19 BACK" in the pics above but I'm not sure, I'll appreciate some help.

      BySergio

    • Jan 30, 2024
    • A:
    • dear,

      thank you for your support and so sorry for the trouble caused to you.
      could you please send your order number to [email protected]? so that we will ask our after staff to help you out.
      thanks.

      By Seicane

    • Apr 18, 2024
    • Q:
    • Built-in 4G Module

      In the pictures says "require to buy external android compatible 3g&4g usb modem" but a bit down in the chart it says "Built-in 4G Module", so, this specific model includes the module or do I need to buy it? It's for use in south america, so if I need to buy it separately, I rather know it beforehand.
      Thank you.

      ByScar_UY

    • Sep 13, 2023
    • A:
    • Dear,
      Thanks for contacting us and apologize for the late response.
      you don't need buy 3g&4g usb modem extraly, this unit has build-in 4G Net.
      this unit will fit your car perfectly.
      Instant payments are very important; the earlier you pay, the sooner you will get the item.
      Please feel free to contact us, we are always at your service.
      Looking forward to your purchase.
      Have a nice day.

      By Seicane

    • Apr 18, 2024
    • Q:
    • Hi, I want to know if it works with a 2010 civic EXL Nav model??? Since there harness is different..

      Because of the difference in harnesses.

      ByERICK

    • Jun 19, 2023
    • A:
    • "Dear,
      This is Seicane.com.
      Thanks for interested in our product.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "
      could you pls send us the pics of your original car’s plug as well as the back of the factory radio?our engineers need to find the right cable based on your original car plug。

      By Seicane

    • Apr 12, 2024
    • Q:
    • Does this unit support an external amplifier

      I currently have 2 seperate aftermarket amplifiers, 1 for the speakers and 1 for the pair of subwoofers.

      Byramon

    • Apr 28, 2023
    • A:
    • Dear,

      thank you for your interest in our product.
      yes, this unit can support speaker and subwoofer both.
      best regards

      By Seicane

    • Mar 11, 2024
    • Q:
    • Are the Android Auto / Apple Carplay function wireless for both?

      I am mostly looking for android auto and apple car play that connects wirelessly without buying a seperate module to use. I currently using Iphone but upgrade to android later and looking to replace an older model seicane with this newer one for my 2009 honda civic.

      ByGary

    • Feb 21, 2023
    • A:
    • dear,
      thanks for your message.
      1.yes, the Android Auto / Apple Carplay function wireless for both.you don't need buy a seperate module to use.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Apr 16, 2024
    • Q:
    • Reverse/Backup camera setup

      I finally got around to installing the backup camera. I connected the video cable to the rear camera input. I also connected the rear camera 12v power to the little red wire on the video cable. However, although I double checked my wiring and everything is receiving power, do I need to do any kind of configuration on the Android settings?

      ByHenry

    • Sep 13, 2020
    • A:
    • Dear,so sorry for the inconvience.to help you quickly,may i know your order number?

      By Seicane

    • Apr 18, 2024
    • Q:
    • I ordered this product and a couple months later my bluetooth stop synching with any phone.

      I assume it could be the software. If there is an update could you send the instructions on how to update it.

      ByNykey

    • Jul 6, 2020
    • A:
    • to help you quickly,may i know your order number?

      By Seicane

    • Apr 12, 2024
    • Q:
    • New price !!

      Buenas Noches,

      Tenia en mi carrito el radio para Honda Civic 2006-2011, pero aumento $50 el precio, esto a que se debe no puedo realizar la compra ahorita?


      https://www.seicane.com/touchscreen-android-2006-2011-honda-civic-radio-gps-navigation-system-with-bluetooth-4g-wifi-steering-wheel-control-digital-tv-mirror-link-obd2-dvr-backup-camera-tpms-s161057

      Mejoraron el dispositivo?



      sls.

      ByEduardo

    • Jul 7, 2019
    • A:
    • Dear,$50 is for the shipping cost.
      Please add this unit to cart,then choose the country you want to ship to, Shipping fees will be estimated by our system automatically.

      By Seicane

    • Apr 16, 2024
    • Q:
    • microphone

      Hello,

      it says built in mic. was wondering if it would support an external mic for better performance?

      ByChris

    • Jun 20, 2019
    • A:
    • dear,
      sorry it don't support external mic.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit for your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "

      By Seicane

    • Apr 13, 2024
    • Q:
    • Días this unos fit my dar?

      I have a Honda Civic 2008 hybrid navigation. I do not know if I have an amplifier but I attached the images here. I'm also not sure about the cables but I included a picture of the cables as well. Could you please confirm if I can use this product? Thank you in advance!

      ByPablo

    • Dec 29, 2018
    • A:
    • Dear,so sorry for you.we could not check for the amplifier.maybe you could ask for the pro installer.
      and this unit will fit for your car.plz place ordered directly on our website.thank you

      By Seicane

    • Mar 17, 2024

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