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Customer Q&A

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    Tab 1 Body
    • Q:
    • I just replaced the factory radio system in a 2007 Mercedes R350.

      I don’t have no sound coming from my speakers or my backup camera wont display. Please respond. Thanks

      ByWestcoy

    • Feb 7, 2021
    • A:
    • dear,
      to help you quickly, could you please tell us your order number? then we will ask our after-sales staff to help you out.

      By Seicane

    • Feb 23, 2024
    • Q:
    • Will I need an optical decoder for this?

      I have an 07 R350. Do I need an optical decoder?

      ByCory

    • Jun 8, 2019
    • A:
    • "Dear,
      This is Seicane.com.
      Thanks for interested in our product.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit for your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "

      By Seicane

    • Mar 7, 2024
    • Q:
    • Will I need an optical decoder for this?

      I have an 07 R350 with the Harman audio. I believe it has an optical amp, but have not removed the head unit. I am interested in your unit, but want to know my total cost for an updated radio system.

      ByCory

    • Jun 6, 2019
    • A:
    • Dear,we recommended this adapter for the Harman audio.
      https://www.seicane.com/2005-2012-mercedes-benz-ml-class-w164-ml280-ml300-ml320-ml350-ml420-ml450-ml500-ml550-ml63-car-optical-fiber-decoder-most-box-bose-harmon-kardon-converter-optic-interface-sc69

      By Seicane

    • Mar 29, 2024
    • Q:
    • tendría que comprar algun adaptador o queda con los cables de mi mercedes R350 2010

      se puede instalar fácilmente o hay q compara algun adaptador
      los cables o arnés queda en el original de R350 ?

      ByDaniel

    • May 11, 2019
    • A:
    • Thank you for your inquiry and we are happy to contact you.
      Could you please send us the photo of your car's dashboard and the model and year of your car to [email protected]?
      Then we can check if the unit fits your car.

      By Seicane

    • Jan 17, 2024
    • Q:
    • Follow up to last question

      The car is a 2006 Mercedes Benz R500 4MATIC. I will upload a picture later today. I have SiriusXM and would like to keep it. The SiriusXM tuner is separate from the OEM head unit. I'm looking for a replacement that is compatible with the existing SiriusXM radio tuner and preserves the functions of the OEM unit - station guide, station selection, etc.

      ByRobert

    • Oct 5, 2016
    • A:
    • Dear Robert
      Our radios do not come with an internal satellite radio tuner. This means that in order to listen to satellite radio, you need to either use an external satellite tuner and plug into the AUX cables in the rear of the radio, or use the bluetooth streaming feature from a smartphone using the free Sirius/XM app, or you can use mirror link function for Siruis/XM Via iPhone App

      By Seicane

    • Feb 15, 2024
    • Q:
    • Is the existing SiriusXM tuner already in the car compatible with this unit?

      Can the SiriusXM tuner be connected to this unit and provide full control including station directories, etc.

      ByRobert

    • Oct 4, 2016
    • A:
    • Dear Robert
      Yes, the SiriusXM tuner can be connected to this unit via AUX, but can't provide full control including station directories, etc.
      Could you please send us the photo of your car's dashboard ? And could you please tell us the model and year of your car ?
      Then we can help you to check it.

      By Seicane

    • Mar 28, 2024

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