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Customer Q&A

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    Tab 1 Body
    • Q:
    • Backup/Reverse Camera

      IF I were to purchase another unit for Seicane, it will be my third for the same vehicle. Currently the unit I have the reverse camera functionality has NEVER worked. On my previous unit, it worked for a few months before failing. What assurances can I get that any future units will function properly?

      ByDmcschooler

    • Dec 26, 2024
    • A:
    • Dear
      Thanks for your message.
      Every order from us has a 30-day return and refund guarantee, which entitles you to claim a return, refund or replacement within 30 days of receiving your items.
      And All of our products are covered by a 3 year warranty for its replacement and repair. 
      We also have profesional engineer and after-sales team can provide technical support and repair advice.
      Please feel free tocontact us if there is any problem.
      Looking forward to your purchase.
      Have a nice day

      By Seicane

    • May 19, 2025
    • Q:
    • Compatibility

      Hi, i need something else to use the ADAS DVR features?
      Reagrds,

      BySegio

    • Aug 17, 2021
    • A:
    • dear,
      thanks for your message.
      we will send all needed cables to you,it is plug and play,you don't need to buy anything extraly.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • May 20, 2025
    • Q:
    • Does this record automatically when I start my car

      1.Does this Camera record automatically when I start my car?
      Or should it work on the program?

      2.Can this Camera works in this unit correctly
      https://www.seicane.com/hd-touchscreen-android-stereo-for-2011-2019-cadillac-car-gps-navigation-system-dvd-player-carplay-4g-h7676

      My car is cadillac escalade 2015

      Thank you
      ASA



      ByASA

    • Jul 20, 2021
    • A:
    • dear,
      1.yes, it record automatically when you start my car.
      2.yes, this Camera works in this unit correctly.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • May 20, 2025
    • Q:
    • Access SDcard

      With HeadUnit FileBrowser I can access only Dashcam internal ROM with APK file, I cannot see SDCard files now.

      ByDmitriy

    • Sep 7, 2020
    • A:
    • dear,
      did you buy the SD card with the DVR from us?

      By Seicane

    • May 20, 2025
    • Q:
    • Access SDcard

      Is it possible to access sdcard files (videos and photos) with headunit file browser? Or send selected records to USB flash which connected to HeadUnit?

      ByDmitriy

    • Sep 5, 2020
    • A:
    • dear,
      you can access sdcard files (videos and photos) with headunit file browser.
      pls place the order on page.
      have a nice day.

      By Seicane

    • May 20, 2025
    • Q:
    • How long is the cycle of this camera recording

      How long is the cycle of this camera recording

      ByWILFRID

    • Jun 19, 2020
    • A:
    • dear,
      you can buy a SD card to make the camera recording .
      pls place order on page.

      By Seicane

    • May 18, 2025
    • Q:
    • Can I use this together with reversing camera to give front and rear DVR recording?

      Are recording stored on the camera or on the hard drive on the head unit? thanks!

      ByChi

    • Aug 6, 2019
    • A:
    • Dear,the backup camera could not use as the DVR. recording stored on the camera or on the hard drive on the head unit will both ok.

      By Seicane

    • May 1, 2025
    • Q:
    • compatibility dvr

      this dvr camera is compatible with seicane S32634G?
      Thank you

      Bygiuseppe

    • Mar 27, 2019
    • A:
    • Dear,yes,the DVR will work with that unit.plz place orders directly on our website.

      By Seicane

    • May 1, 2025
    • Q:
    • Does the app support recording from two cameras?

      I'd like to hook up two DVR cameras to a head unit, to record footage from both forward and rear facing angles while driving. I plan to have memory cards in each camera. Would buying two of these cameras work for that function? If not, is there a way to setup that ability on one of your Android radios? Thanks in advance.

      ByEdward

    • May 1, 2018
    • A:
    • Dear customer
      You can buy this 360 degree camera , it can record footage from both forward and rear facing angles while driving
      https://www.seicane.com/universal-360-surround-view-car-parking-assistant-system-with-4-180-cameras-2d-display-backup-reverse-assistance-car-kit-parking-system-s6009

      By Seicane

    • May 20, 2025

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