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Customer Q&A

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    Tab 1 Body
    • Q:
    • Order #105350441. Wireless Carplay audio lag and factory reset

      My wife factory reset the head unit because wireless Carplay was having audio lag and not there's more audio lag and we no longer have the offline GPS app. How can we get the GPS app back and can I switch off the wireless Carplay and only use wired? Everytime I try using wired, I get a message saying connect otg cable.

      ByArtem

    • Nov 21, 2022
    • A:
    • Dear,

      so sorry for the inconvenience.

      To give you a fast solution,we have asked our after sales staff to help you out.

      their email address is: [email protected],you can contact them directly.

      Have a good day!

      By Seicane

    • Apr 27, 2024
    • Q:
    • Wireless Car play and factory reset

      Is there anyway to deactivate the wireless Carplay and only use the wired connection for carplay? And is there a way to factory reset the unit?

      ByArtem

    • Sep 27, 2022
    • A:
    • dear,
      thanks for your message.
      to help you quickly,could you give us your order number?

      By Seicane

    • Apr 28, 2024
    • Q:
    • Do you need to buy a camera or can you wire your car's camera to the stereo unit?

      Hello, I have a 2019 Kia Sportage EX and the car has a camera built in, can i use the camera from my car and wire it to the stereo unit or do i have to purchase something additional for the camera to work?

      ByArtem

    • Jul 29, 2022
    • A:
    • dear,
      if the plug of the camera video cable of your original car is the same as our plug(NO.5),then it can work with your original rearview camera.
      if not, you need to buy a new camera from options.

      Could you please send us the photo of your car's dashboard to [email protected]?
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "

      By Seicane

    • Apr 28, 2024
    • Q:
    • Will this fit in my 2019 Kia Sportage LX

      Will this fit in my 2019 Kia Sportage LX also this does has CarPlay without having to purchase the Dongle correct?

      ByRoxie

    • Nov 9, 2021
    • A:
    • dear,
      thanks for your message.
      1.yes,this unit has build-in apple carplay,you don't need to purchase the Dongle extraly.
      2.this unit can fit your car perfectly,looking forward to your purchase.

      By Seicane

    • Apr 28, 2024

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    Tab 2 Body