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Customer Q&A

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    Tab 1 Body
    • Q:
    • Return policy.

      Hello, like to purchase the product, Does the system work properly with an existing backup camera?
      If not work out have a free return policy?
      Haw long will it take the shippijng?

      ByPeter

    • Mar 12, 2024
    • A:
    • Dear,
      Thanks for contacting us and apologize for the late response.
      1. If the plug of the camera video out cable of your original car is the same as ours camera video in,then it can support your factory backup camera.
      2. Every order from us has a 30-day return and refund guarantee, which entitles you to claim a return, refund or replacement within 30 days of receiving your items.
      3. We need 1-5 days to process your order,and then it takes about 3-7 days to reach your door after shipping.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!






      By Seicane

    • Apr 26, 2024
    • Q:
    • Backup Camera

      Thank you for your previous response.
      I only need the backup camera. You recommended the Seicane Wireless Rearview Camera for aftermarket car radio #116006.
      1. Does it turn on when car is in reverse?
      2. Is it color and night vision?
      3. Since it is wireless how does it get Power? Does it need a battery?
      4. Do I need to calibrate it? Are there instructions?
      5. Do you have a wired backup camera that works with this Touchscreen?

      ByDaugaard47

    • Nov 24, 2023
    • A:
    • dear,
      thanks for your message and we are so sorry for keeping you waiting.
      1. it will automatically switches to the reversing interface when reversing.
      2. yes, it is color and you can use it at night.
      3. it doesn't need a battery, it got power from our unit.
      4.you can get instructions from below link:
      https://www.seicane.com/seicane-wireless-rearview-camera-for-aftermarket-car-radio-116006
      5.you can buy this wired backup camera.
      https://www.seicane.com/sony-ccd-universal-hd-car-rearview-camera-parking-monitor-for-dash-stereo-radio-waterproof-s11303
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Apr 21, 2024
    • Q:
    • I have a few questions

      1. Will sirius xm work with this?
      2. Does the iPhone have to be connected via a cable to connect to Carplay?
      3. Does this come with detailed installation instructions?
      4. Do all needed cables for installation come with this? If not, can you direct me to anything else I would need.
      4. I need the backup camera too. Can you direct me to the on that is compatible, wired preferred.

      ByDaugaard47

    • Nov 23, 2023
    • A:
    • Dear,

      1.Our radios do not come with an internal satellite radio tuner. This means that in order to listen to satellite radio, you need to either use an external satellite tuner and plug into the AUX cables in the rear of the radio, or use the bluetooth streaming feature from a smartphone using the free Sirius/XM app ,also use Sirius/XM app in our android radio.
      2.our unit supports wireless and wired Carplay.
      3. here is the installation manual for this unit:
      https://www.seicane.com/media/installation/80/Seicane-H-Quick-Start-Guide.pdf
      4.we will send you the needed cables.
      5.we recommend this 360 camera:
      https://www.seicane.com/universal-360-surround-view-car-camera-360-degree-panoramic-display-waterproof-night-view-sc120
      or wireless camera :
      https://www.seicane.com/seicane-wireless-rearview-camera-for-aftermarket-car-radio-116006

      By Seicane

    • Mar 12, 2024
    • Q:
    • Informazioni

      Salve, vorrei chiedere se questo autoradio comprende gia:
      -apple carplay per Iphone
      -recupero impostazioni autoradio di serie
      -recupero retrocamera di serie.

      Grazie

      ByAlessio

    • May 14, 2020
    • A:
    • hello,the carplay is built in the unit.and the camera is not included in the package,you can option it together with the unit.

      By Seicane

    • Apr 25, 2024

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