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Customer Q&A

  • All | Faqs | Product description | Shipping or payment | Customer service Issue

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    Tab 1 Body
    • Q:
    • Do I have to pay for express shipping?

      Can I just get regular shipping? Instead of paying 70.00 more for shipping.

      ByAbe

    • Jul 27, 2023
    • A:
    • dear,
      are you from US?
      we have another shipping method. the shipping fee will be a half cheaper.
      we need to ship it from China to our US warehouse first, then ship to you from our US warehouse. it will take about 10-15 days.
      what do you think?

      By Seicane

    • Apr 22, 2024
    • Q:
    • Hello, I need the SRS AIRBAG WIRE FOR MY CAR

      I think I need the srs adapter for my car. Its a 2015 Audi sq5 with high end system. Can you include the cable in the package?

      ByAbe

    • Jul 27, 2023
    • A:
    • Dear,
      Thanks for contact us and apologize for the late response.
      yes, you need pay $15 extraly, then we will add it in your package.
      Please follow below link to pay and please input qty 15. So we can add it in your package.
      http://www.seicane.com/just-for-price-difference-us-1-for-extra-cost-s1258
      once paid,pls give us your new order number.
      Have you placed the car radio? once placed, pls tell us your order number, then we will add SRS AIRBAG WIRE to your package.

      By Seicane

    • Apr 19, 2024
    • Q:
    • Does this unit support Apple CarPlay?

      Does this unit support Apple CarPlay?

      ByAdrian

    • Aug 6, 2022
    • A:
    • dear,
      yes, it can support apple carplay. you need to buy this carplay dongle from options.
      https://www.seicane.com/plug-and-play-carplay-android-auto-usb-dongle-for-android-car-radio-support-ios-iphone-car-touch-screen-control-siri-microphone-voice-control-s01001

      Could you please send us the photo of your car's dashboard to [email protected]?
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "

      By Seicane

    • Apr 15, 2024
    • Q:
    • Bang and Olufsen

      Will this work with the 16 speaker b&O system?

      ByMichael

    • Aug 2, 2022
    • A:
    • Dear,
      Thanks for contact us and sorry for keeping you waiting.
      yes,our unit can work with the 16 speaker b&O system.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Apr 18, 2024
    • Q:
    • Will this unit work with the original backup camera?

      Is a new backup camera necessary or can the original factory installed backup camera work with this unit? Audi Q5 2012.

      BySamuel

    • Mar 27, 2022
    • A:
    • dear,
      the original factory installed backup camera can work with this unit.

      Could you please send us the photo of your car's dashboard to [email protected]?
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "

      By Seicane

    • Apr 22, 2024
    • Q:
    • I have a Audi Q5 Sline tecnik TDI 2015. Concert radio

      Does the radio works with steering controls, and all car controls? Also, do I need the AMI/AUX cable like some other website suggest? Last question, for shipping to Canada, what is the ETA? Thanks!

      ByGabriel

    • Feb 5, 2022
    • A:
    • dear,
      this unit can fit your car perfectly.
      yes, it can work with the steering wheel controls and all car controls.
      we will send all the needed cables to you. it is plug and play.
      we need 1-5 days to process your order,and then it takes about 3-5 days to reach your door after shipping.

      looking forward to your purchase. have a nice day.

      By Seicane

    • Mar 29, 2024
    • Q:
    • please advise if the product is for right hand drive?

      audi q5 rhd carplay

      Byjeff

    • Nov 18, 2021
    • A:
    • dear,
      this unit is for left hand drive.

      Could you please send us the photo of your car's dashboard to [email protected]?
      And could you please tell us the model and year of your car?
      Then we can check if we have right hand drive unit can fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "

      By Seicane

    • Apr 22, 2024
    • Q:
    • Will this fit my 2016 Audi SQ5?

      I don’t see why not but some of the other products on the market state that they don’t fit the S trim. Also what is your return policy?

      ByDanielle

    • Nov 14, 2021
    • A:
    • dear,
      every order from us has a 30-day return and refund guarantee, which entitles you to claim a return, refund or replacement within 30 days of receiving your items.

      Could you please send us the photo of your car's dashboard to [email protected]?
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "

      By Seicane

    • Apr 19, 2024
    • Q:
    • I have an audi with the multi media input below the stereo will this work? See Picture.

      HD Touchscreen 12.3 inch for Audi Q5 2009-2017 Radio Android 10.0 GPS Navigation System with Bluetooth support Carplay TPMS #116150
      Android 10.0, 4G+64G, 8-core CPU, Support Carplay DVR Rear View Camera
      Be the first to review this product

      Model:S04Q51N

      ByChad

    • Nov 3, 2021
    • A:
    • dear,
      so sorry that we didn't see the picture.

      Could you please send us the photo of your car's dashboard to [email protected]?
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "

      By Seicane

    • Apr 22, 2024
    • Q:
    • I have an audi with the multi media input below the stereo will this work? See Picture.

      HD Touchscreen 12.3 inch for Audi Q5 2009-2017 Radio Android 10.0 GPS Navigation System with Bluetooth support Carplay TPMS #116150
      Android 10.0, 4G+64G, 8-core CPU, Support Carplay DVR Rear View Camera
      Be the first to review this product

      Model:S04Q51N

      ByChad

    • Nov 3, 2021
    • A:
    • dear,
      so sorry that we didn't see the picture you sent.

      Could you please send us the photo of your car's dashboard to [email protected]?
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "

      By Seicane

    • Apr 15, 2024

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