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Customer Q&A

  • All | Faqs | Product description | Shipping or payment | Customer service Issue

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    Tab 1 Body
    • Q:
    • Hi, I have a 2017 nissan altima sv I just wanna know if this product will work all my accessories?

      Yes or no ?

      ByGarry

    • Jan 28, 2021
    • A:
    • Dear,
      This is Seicane.com.
      Thanks for interested in our product.
      Could you please send us the photo of your car's dashboard to [email protected]?
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "

      By Seicane

    • May 1, 2025
    • Q:
    • Hi, I have a 2017 nissan altima sv I just wanna know if this product will work all my accessories?

      As in my back up camera and my steering wheels accessories...

      ByGarry

    • Jan 28, 2021
    • A:
    • dear,
      1.this unit can't support your factory back up camera. you need buy a new camera from options.
      2.this unit can support your steering wheel controls.

      This is Seicane.com.
      Thanks for interested in our product.
      Could you please send us the photo of your car's dashboard to [email protected]?
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "

      By Seicane

    • May 1, 2025
    • Q:
    • Apple Car Play / Shipping

      Hello, is it working with apple car play ? or i have to buy something extra, and how much ill pay to ship it to Doha / Qatar

      ByMohammad

    • Jan 17, 2021
    • A:
    • dear,
      1.this unit doesn't build-in carplay. you need buy a carplay from options.
      2.Please add this unit to cart,then choose the country you want to ship to, Shipping fees will be estimated by our system automatically.

      This is Seicane.com.
      Thanks for interested in our product.
      Could you please send us the photo of your car's dashboard to [email protected]?
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "

      By Seicane

    • Apr 30, 2025
    • Q:
    • Does the head unit already support with wifi or is that something else that I have to buy

      Does the head unit already support with wifi or is that something else that I have to buy

      ByJonah

    • Jan 10, 2021
    • A:
    • dear,
      of course,the head unit already support with wifi .
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • May 1, 2025
    • Q:
    • GPS accuracy

      Is there a way to calibrate the GPS on this unit? It is not accurate therefore using navigation is not an option. ORDER NUMBER 105333804

      ByLeah

    • Dec 30, 2020
    • A:
    • Dear,
      so sorry for the inconvenience.
      To give you a fast solution,we have asked our after sales staff to help you out.
      Have a good day!

      By Seicane

    • May 1, 2025
    • Q:
    • GPS accuracy problems

      Is there a way to calibrate the GPS on this unit? It is not accurate therefore using navigation is not an option.

      ByLeah

    • Dec 29, 2020
    • A:
    • dear,
      to help you quickly, could you please tell us your order number? then we will ask our after-sale staff to help you out.

      By Seicane

    • Apr 25, 2025
    • Q:
    • What is the password for Factory Reset?

      I am unable to do a reset due to not having the password.

      ByLeozy

    • Dec 5, 2020
    • A:
    • dear,
      the password is 1617.

      By Seicane

    • Apr 25, 2025
    • Q:
    • Can you provide a video or guide on installation steps?

      I have a 2017 Nissan Altima.

      ByD

    • Nov 7, 2020
    • A:
    • dear,
      here is the instruction:
      https://www.seicane.com/2013-2015-nissan-teana-cd-radio-upgrade-repalcement-installation-guide-h6059k#tab3
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Apr 25, 2025
    • Q:
    • So I bought the apple CarPlay dongle because I don’t have android and I bought this unit is that

      All I need?

      ByJonathan

    • Oct 21, 2020
    • A:
    • dear,
      yes,you need to buy the carplay extraly:
      https://www.seicane.com/plug-and-play-carplay-android-auto-usb-dongle-for-android-car-radio-support-ios-iphone-car-touch-screen-control-siri-microphone-voice-control-s01001
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Apr 25, 2025
    • Q:
    • Does this work with IPhone

      I see it works wel with android but I just want to see if it works with iPhone and Spotify

      ByJon0010

    • Oct 20, 2020
    • A:
    • Dear,you need to buy the carplay to support the iphone.

      By Seicane

    • Apr 25, 2025

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