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Customer Q&A

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    Tab 1 Body
    • Q:
    • Wifi

      Can you surf the web just by hooking up to my hotspot from my phone or do I have to have the external modem

      ByJasazle96

    • Dec 19, 2021
    • A:
    • dear,
      so sorry that it can't hook up to the hotspot from your phone.
      this unit has build-in wifi. you can connect the wifi hotspots to surf the web. it can also support 3G&4G internet. it requires to buy 4G module from options and insert a SIM card.

      Could you please send us the photo of your car's dashboard to [email protected]?
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "

      By Seicane

    • May 3, 2024
    • Q:
    • Front facing camera

      Is there a way to hook up and use a front facing camera

      ByJasazle96

    • Dec 19, 2021
    • A:
    • dear,
      yes, you can hook up and use a front facing camera. you need to buy this DVR from options.
      https://www.seicane.com/seicane-hd-usb-dvr-camera-recording-video-with-supporting-the-android-car-dvd

      Could you please send us the photo of your car's dashboard to [email protected]?
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "

      By Seicane

    • Apr 26, 2024
    • Q:
    • Factory amp and sub in rubicon

      Will this support my factory amp and subwoofer in my 2016 jk rubicon or does it bypass the amp?

      ByJason

    • Dec 10, 2021
    • A:
    • dear,
      yes,this unit can support your factory amp and subwoofer .
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • May 3, 2024
    • Q:
    • Do I have to have these options???

      Do you have to have the CARPLAY USB DONGLE for carplay, or hands free phone to work?
      Do you need the DAB for the radio tuner or sirius radio to work?
      Do you need the EXTERNAL 4G MODULE to be able to use the WIFI to surf the internet?

      ByJason

    • Dec 10, 2021
    • A:
    • dear,
      thanks for your message.
      1.this unit has build-in apple carplay,you don't need to have the CARPLAY USB DONGLE.it can support hands free phone to work.
      2.you can use the sirius radio to work.
      3.yes,you need the EXTERNAL 4G MODULE to be able to use the WIFI to surf the internet.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Apr 26, 2024
    • Q:
    • Can you please let me know I f this item will work on a jeep wrangler sahara 2016 original subwoofer

      I buy one on ebay everything works but the back Camara and the original factory subwoofer please let me know so I can buy one today

      ByJose

    • Dec 8, 2021
    • A:
    • dear,
      thanks for your message.
      yes,this unit can support your original subwoofer and the back Camara.
      this unit can fit your car perfectly,looking forward to your purchase.

      By Seicane

    • Apr 26, 2024
    • Q:
    • Apple Store Apps

      Will this unit have the ability to down load Apple Store apps to use with Apple Car Play? I have a iPhone and don't use android apps.

      ByBP

    • Sep 12, 2021
    • A:
    • dear,
      thanks for your message.
      yes,our unit has ability to down load Apple Store apps to use with Apple Car Play.
      our unit has build-in apple carplay,it can work with your Iphone.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • May 2, 2024
    • Q:
    • i bought this radio and im selling it to a buddy of mine who has same jeep as me

      would i have to reset the radio or could he use my existing settings?

      ByDalton

    • Jul 30, 2021
    • A:
    • dear,
      so sorry for the trouble caused to you.
      may i know your order number?so that we will ask our after staff to help you out.
      thanks.

      By Seicane

    • Jan 1, 2024
    • Q:
    • Does this come with all required harness

      I have a 2012 jeep wrangler without an amplifier so does this come with all the wiring to operate steering controls without programing anything?

      ByJoseph

    • Apr 28, 2021
    • A:
    • dear,
      yes,we will send all needed cables to you,it is plug and play.
      yes,it comes with all the wiring to operate steering controls without programing anything.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Jan 1, 2024
    • Q:
    • Does it matter what phone you have

      Do you need to have an Android phone or Is it also compatible to iPhone

      ByMinus

    • Mar 18, 2021
    • A:
    • dear,
      this unit has build-in carplay. it is compatible to Android phone and iPhone.

      This is Seicane.com.
      Thanks for interested in our product.
      Could you please send us the photo of your car's dashboard to [email protected]?
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "

      By Seicane

    • Feb 22, 2024
    • Q:
    • Is there a warranty with regards to water damage since you state it is waterproof?

      I have had similar radios and rain has destroyed them.

      ByRobert

    • Mar 12, 2021
    • A:
    • dear,
      All of our products are covered by a 12-month warranty for its replacement and repair.
      to help you quickly,could you give us your order number?

      By Seicane

    • Feb 20, 2024

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