Customer Q&A

OEM 9.7 inch Android 10.0 for 2010 2011 2012-2017 Chevy Chevrolet Equinox Radio GPS Navigation System With HD Touchscreen Bluetooth Carplay support OBD2 DVR TPMS

Regular Price: US$1,822.92

Special Price: US$435.00

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Q: Won't turn off with key out of the ignition Always on?? ByLuk Feb 17, 2025

A:
Hello
The unit may not immediately shut down after the car is turned off.
Sometimes it takes more than ten minutes, and sometimes all the doors need to be locked before the unit shuts down
If still cannot be shut off, please contact our after-sales staff via email: [email protected]
They will help you solve this issue.
Have a nice day!

By Seicane
Apr 25, 2025
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Q: Change to English How do I change the language on my odometer to English? ByCorey Jan 26, 2025

A:
Hello
Thanks for your message.
Please change it in car setting---car information.
Have a nice day!

By Seicane
Apr 29, 2025
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Q: How do I make changes from metric to standard. I got the language change for the instrument cluster screen, but how do you change from Celsius to Fahrenheit on the tablet? ByKevin Jan 24, 2025

A:
Hello
Thanks for your message.
Please change the Temperature Units refer to the video below:
Http://download.seicane.com/doc/80/H7/H7810TempUnit.mp4
Have a nice day!

By Seicane
Apr 24, 2025
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Q: Stock Rear View Camera I have the high version without lock, would my stock rearview back up camera work with this unit or do I have to purchase a camera to replace it? ByCorey Dec 22, 2024

A:
Dear,
Thanks for your message.
If the plugs are the same, then it will work with your stock rearview back up camera .
Could you please send us the photo of your car's dashboard to our email: [email protected]?
And could you please tell us the model and year of your car?
Then we can help you check if this unit can fit your car or not .
hope you could cooperate with us.

By Seicane
Apr 24, 2025
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Q: I need the unlock code for my radio to set up the canbus. 2014 Chevrolet Equinox ByJay Dec 12, 2024

A:
Dear
Thanks for your message.
The code is 3368 or 123456
Have a nice day.

By Seicane
Apr 24, 2025
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Q: I have several questions before purchasing? Does this unit support my factory Cd/Dvd player?Will my factory Tv screens still play along with this new Tesla style stereo?Will my back up camera still work in my rear view mirror?Can you change the Language from Chinese back to English on your dash?I have added pictures BySonny Oct 29, 2024

A:
Dear,
Thanks for your message.
1. Could you give us a video and photo of your factory Cd/Dvd player and Tv screens?
2. Yes, your back up camera will still work in the rear view mirror.
3. Yes, you can change the Language from Chinese back to English.
4.So sorry to tell you that this unit does not support seat heating, could you accept?
If you can accept , then you can place the order.
Looking forward to your purchase.
Have a nice day.

By Seicane
Apr 29, 2025
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Q: Has this been updated to Android 12? Does it support wireless android auto? And do u support my car? If I am right I believe I need the high lock version. What kinda development options does it have? Can I update the software? Where are the USB ports? Does it work with my original back up camera or must I buy a new backup to replace it? I kinda want a better backup cam anyway tho. Thank u I'm very interested in this it looks awesome and is 99% sure gonna be what I buy as long as it fits my car. 2012 Chevy equinox lt ByAustin Sep 23, 2024

A:
Dear,
Thanks for contacting us and apologize for the late response.
1. So sorry that it can't be updated to Android 12, it is Android 10.0 now.
2. Yes, it supports wireless android auto.
3.Yes, it will fit your car perfectly, Yes, you need the high lock version..
4.It has 8-core CPU, 2G+32G/6G+128G option.
5. Yes, you can update the software.
6.We will send two USB cables to you, you need use ours.
7.You need to buy a new backup from us to replace it.
Instant payments are very important; the earlier you pay, the sooner you will get the item.
Please feel free to contact us, we are always at your service.
Looking forward to your purchase.
Have a nice day.

By Seicane
Apr 29, 2025
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Q: GMC Terrain 2015 Does it fit my dashboard and has all the other functions like climate control, radio, seat heating? Also does it come with instructions for installation? ByIVAN Aug 23, 2024

A:
Dear,
Thanks for your message.
It supports the functions like climate control, radio. but not support seat heating, ok?
Yes, it comes with instructions for installation.

By Seicane
Apr 29, 2025
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Q: Will I loose Onstar? 2017 chevy equinox. Will I loose my Onstar? In addition do I need to connect it to the factory amplifier or can I bypass it to am aftermarket one? ByDerek Jul 27, 2024

A:
Dear,
thanks for your message.
Yes, you will loose your Onstar.
You need to connect it to the factory amplifier.
So sorry to tell you that this unit does not support seat heating, could you accept?

By Seicane
Apr 29, 2025
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Q: Will this radio sync with my rearview camera on my 2017 Chevy equinox? If the camera does not sync with the radio what would I need to still have a rear view camera? Byhrogers Jun 28, 2024

A:
"Dear,
This is Seicane.com.
Thanks for interested in our product.
Could you please send us the photo of your car's dashboard to our email: [email protected]?
And could you please tell us the model and year of your car?
Then we can help you check if this unit can sync with your rearview camera or not ,hope you could cooperate with us.
Looking forward to hearing from you soon.
Thank you & Best regards!
"

By Seicane
Apr 29, 2025
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