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Customer Q&A

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    Tab 1 Body
    • Q:
    • My sound is not coming out thru the unit

      My car is at the shop and they charge me by the day at this point. Everything is hooked up, everything works, except the sound

      ByGino

    • Dec 2, 2022
    • A:
    • dear,
      so sorry for the toruble cuased to you.
      to help you quickly, could you please tell us your order number? then we will ask our after-sales staff to help you out.

      By Seicane

    • Apr 20, 2024
    • Q:
    • Where can I get updates for my unit

      I have a 2005 bmw 530i I bought this about 2 years ago just wanted to check if there is any update for it or where to get them

      ByJorge

    • Jul 20, 2022
    • A:
    • dear,
      Generally we don't suggest the customer to upgrade the unit,because the system will be chaotic,and some functions may be not available.
      hope you can understand.
      thank you

      By Seicane

    • Apr 21, 2024
    • Q:
    • original functions is not working issues.

      After installation, a test was conducted.
      However, genuine functions do not work at all and do not appear on the screen.
      Can it be a communication problem?
      When I try to set the canbus to match the car model in the factory settings, the BMW car model is not visible.
      Only vw & skoda cars. Is this setting normal?

      Byyoungki

    • Dec 27, 2021
    • A:
    • dear,
      so sorry for the trouble caused to you.
      to help you quickly,could you give us your order number?

      By Seicane

    • Apr 19, 2024
    • Q:
    • About my radio?

      I just put an line output converter in my 2006 BMW 750li, will this unit change the sound in my car?

      ByMike

    • Dec 1, 2021
    • A:
    • dear,
      it will not change the sound in your car. it has build-in DSP. it can make the sound quality better.

      Could you please send us the photo of your car's dashboard to [email protected]?
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "

      By Seicane

    • Apr 24, 2024
    • Q:
    • Does this have a IPS or TFT screen, and does it have split screen ability like the factory radio?

      2005 bmw 745li

      ByJt

    • Dec 3, 2020
    • A:
    • dear,
      this unit is 8.8 " IPS Screen,keep original car all functions such as split screen ability.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Apr 24, 2024
    • Q:
    • When will this unit be in stock?

      8.8 inch screen

      BySheldon

    • Jul 20, 2020
    • A:
    • hello,we can not make sure the date.

      Thank you for your inquiry and we are happy to contact you.
      Could you please send us the photo of your car's dashboard and the model and year of your car to [email protected]?
      Then we can check which unit fits your car.

      By Seicane

    • Apr 19, 2024
    • Q:
    • what radio will fit my 2004 BMW 645ci. convertible

      the car has fiber optics and I want to add another amp for subwoofers can this be done ? does the existing DVD player still function with this radio or do I need to buy one from you guys and does it have SD slots. can I watch movies on the go and download Netflix's and Hulu or any app I want and how much storage it has for apps

      ByWillie

    • Apr 17, 2019
    • A:
    • Dear,this unit could support subwoofers.and will keep your car's original functions.you could buy our 1 din DVD player.plz check the below link.
      https://www.seicane.com/hd-universal-1-din-dvd-player-for-android-car-radio-with-usb-connection
      you could download APPS in the APP store.storage is 32GB.
      Could you please send us the photo of your car's dashboard and the model and year of your car to [email protected]?
      Then we can check if the unit fits your car.

      By Seicane

    • Apr 19, 2024
    • Q:
    • does it support steering wheel buttons?

      Would it be possible to use steering wheel buttons to change forward and backward the songs played from USB Pendrive or sd card?

      ByDawid

    • Jan 2, 2019
    • A:
    • Dear
      Thank you for your inquiry and we are happy to contact you.
      the item can support the steering wheel control
      Could you please send us the photo of your car's dashboard? And could you please tell us the model and year of your car?
      We will help you check it

      By Seicane

    • Apr 19, 2024

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    Tab 2 Body