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Customer Q&A

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    Tab 1 Body
    • Q:
    • Steering wheel control

      Hello,
      The steering wheel controls worked with the original station.
      I contacted you on 06/25 regarding my problem with the buttons on the steering wheel not being detected, while everything else is working fine.
      It is indeed a Seicane product, photo attached.
      A link to a shared folder allowing you to access multiple photos.
      https://1drv.ms/u/s!AhEEZClAee2tma4yK7PELKQYguLR-w?e=0dakG3
      I also enclose a photo of the car, to prove to you that it is a compatible model.
      I bought your product from Aliexpress, order number: 8010382620417483
      Can you tell me if I need to perform any special manipulation for the steering wheel buttons to be detected?
      Regards

      ByPaulB

    • Aug 5, 2020
    • A:
    • Dear
      so sorry for the inconvience.we have asked our after sales staff to help you out.
      Have a good day!

      By Seicane

    • Nov 26, 2024
    • Q:
    • I was wondering if you can tell me what is the MCU of this unit?

      I was wondering if you can tell me what is the MCU of this unit?

      ByCyber Locc

    • Jul 29, 2020
    • A:
    • dear,
      it is 8 - Core 1.5 GHz Coretex-A53.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Sep 3, 2024
    • Q:
    • Steering wheel control

      Hello,
      I don't have an order number with you.
      The product is purchased on AliExpress.
      https://fr.aliexpress.com/item/33028922744.html?spm=a2g0s.9042311.0.0.3c8d6c37vrmBOL
      Regards,

      ByPaulB

    • Jul 17, 2020
    • A:
    • hello,may i know your Aliexpress order number/then we can ask the workmate to help you.

      By Seicane

    • Jun 12, 2025
    • Q:
    • Steering wheel control

      Hello,

      I contacted you on 06/25 regarding my problem of buttons on the steering wheel that are not detected, while everything else is working properly.
      It is indeed a Seicane product as shown in the attached video.
      https://1drv.ms/v/s!AhEEZClAee2tma4-zNc6JiORL40rxw?e=hLuQgS
      Can you tell me if I have to carry out a specific manipulation so that the buttons on the steering wheel are detected?
      I also attach a photo of the car, showing you that it is a compatible model.
      Best regards

      ByPaulB

    • Jul 10, 2020
    • A:
    • to help you quickly,may i know your order number?

      By Seicane

    • May 4, 2025
    • Q:
    • Custom Boot Screen?

      Hello I was wondering if its possible to set a custom boot up screen/picture?

      ByFrancis

    • Jul 6, 2020
    • A:
    • yes,of course,you can set your self.

      By Seicane

    • Apr 25, 2024
    • Q:
    • Hello, where is this product shipped from and do you ship internationally?

      Item will be shipped to Qatar. Either directly or through a 3rd party shipper is unknown.

      ByRashid

    • Mar 10, 2020
    • A:
    • yes,the shipment is normal.plz place the order directly on our website.
      We need 1-2 days to process your order,and then it takes about 10-12 days to reach your door after shipping.

      By Seicane

    • Jun 15, 2025
    • Q:
    • Will this unit fit in my 2009 Chrysler 300C plug and play ?

      Hello,

      i am interested in buying this unit from your site. My question is if this unit will fit in my Chrysler 300C from 2008 ?
      are the connectors the same like in my facelift model in 2008 with origin REW MyGig Radio ?

      Thanx for your reply, Björn

      here is a photo of my dashboard

      ByBjörn

    • Feb 19, 2020
    • A:
    • dear, it fit your car,pls place the order

      By Seicane

    • May 27, 2024
    • Q:
    • Will this unit fit in my 2009 Chrysler 300C plug and play ?

      Hello, i am interested in buying this unit, but i have a 2008 build Chrysler 300C and i don´t know if the Connectors are the same like the older Models have and i see at this unit. My origin Radiounit is a REW MyGig from Chrysler.
      So will this fit in my car with the adapters you provide ?

      ByBjörn

    • Feb 19, 2020
    • A:
    • dear, the item come with all the needed cables,pls send us the photo of your car's dashboard for us to check

      By Seicane

    • Jul 26, 2024
    • Q:
    • Continuation of questions

      Hello,
      Thank you for your quick response during my last questions.
      Do you know what this plug is for ? Because I don't see similar connections on your workstation.
      Regards,

      ByQuentin

    • Feb 3, 2020
    • A:
    • Thank you for your inquiry and we are happy to contact you.
      Could you please send us the photo of your car's dashboard? And could you please tell us the model and year of your car?
      Then we can help you to check if it can fit your car

      By Seicane

    • May 3, 2025
    • Q:
    • Need answers before buying.

      Hello,
      First of all, I want to tell you that your product is a very good idea.
      It allows to give a technological youth to the car.
      But I have a few questions for you.
      Does CarPlay work in Bluetooth or only in USB with the adapter ?
      Is it possible to update Android myself ?
      Does the DSP chip allow me to be compatible with the Boston premium installation ?
      Is the rear view camera calibrated with the size of the car ?
      Attached is a photo of my current installation to prove compatibility.
      Bests regards,

      ByBLEACHMAN

    • Jan 30, 2020
    • A:
    • dear, the item built in thw carplay ,Bluetooth abd the usb , you need to choose the dsp when you place the order ,thank you

      By Seicane

    • Jun 7, 2025

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