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Customer Q&A

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    Tab 1 Body
    • Q:
    • will this unit work with the factory dvd unit?

      2012 toyota sienna non-gps unit, DVD player with 16 inch 2nd row screen

      ByJoey

    • Oct 4, 2020
    • A:
    • Dear,this unit will not support the factory DVD,it can support external DVD.

      By Seicane

    • Apr 27, 2024
    • Q:
    • Can this replace existing dvd/navigation system including 2nd row screens?

      I have a 2014 Sienna Limited with existing dvd/naviation system. It has a 2nd row tv screens that it plays dvd at. The main audio navigation system read the dvds and displays the video on those screens.

      Will this Seicane system be able to play dvds or other video and display it onto the 2nd row tv screens?

      Thanks,
      Vlad

      ByVlad

    • Dec 10, 2019
    • A:
    • Thank you for your inquiry and we are happy to contact you.
      Could you please send us the photo of your car's dashboard? And could you please tell us the model and year of your car?
      Then we can help you to check if it can fit your car

      By Seicane

    • Apr 26, 2024
    • Q:
    • back up camera

      I have installed this unit but the back up camera will not automatically display when I reverse, I have checked the camera with the AUX in and I can see my camera's image.
      Can you tell me what to do?

      BySimon

    • Oct 16, 2019
    • A:
    • Dear,so sorry to hear that.to help you quickly,could you plz contact our after sales staff?send your problems [email protected] for your kindly understanding.

      By Seicane

    • Apr 26, 2024
    • Q:
    • apple carplay

      I have just received this radio unit from you, apply carplay does not work, it's asking me for the dongle, I thouhgt you had mentioned it will work without the dongle....
      please clearify what's going on...

      BySimon

    • Oct 16, 2019
    • A:
    • Dear,so sorry to hear that.to help you quickly,could you plz contact our after sales staff?send your problems [email protected] for your kindly understanding.

      By Seicane

    • Apr 20, 2024
    • Q:
    • GPS

      If I am only going to use Apple Car Play for navigation can i skip installing the extra GPS antenna?

      Also my car already has factory navigation, can your unit use the factory GPS antenna?

      ByKevin

    • Oct 11, 2019
    • A:
    • Dear,the unit will come with the GPS antenna.you may need to use our GPS antenna.

      By Seicane

    • Apr 19, 2024
    • Q:
    • Navigation support

      I have 2014 toyota sienna LE in canada without navigation system.
      Current OEM installed radio provides support for blue tooth and music player with usb and aux.
      Also, have backup camera on display unit above it.
      Will this unit work for navigation, back up camera and above mentioned functionalities?
      Is there any connectors that i need to buy extra?
      Is there a connection guide lines included for easy connection?

      ByChirag

    • Oct 7, 2019
    • A:
    • Dear,the unit will come with all needed cables.and we will ship the instruction along with the package.
      Could you please send us the photo of your car's dashboard and the model and year of your car to [email protected]?
      Then we can check if this unit fits your car.

      By Seicane

    • Apr 25, 2024
    • Q:
    • apple carplay

      Hello,
      the description says this unit has module built in to support apple car play.
      Do I still need to purchase carplay dongle to make it work? or simply an regular apple USB wire will have carplay?

      Thank you

      BySimon

    • Sep 23, 2019
    • A:
    • Dear,the carplay is built in the unit.simply an regular apple USB wire will have carplaly.

      By Seicane

    • Dec 20, 2023
    • Q:
    • A few questions about this unit for a 2013 Toyota Sienna

      I have a 2013 Toyota Sienna.

      MY Sienna now has the original factory installed unit. It has a backup camera. It allows for music to be played from USB flash drive. It has Bluetooth to connect to my phone for making and receiving phone calls and playing music from my phone. It also allows the controls on the steering wheel to control the unit.

      If I replace the factory unit with this Seicane unit can I plug the wires in to the Seicane unit so the backup camera will work and the steering wheel buttons will work etc. etc?

      And which is the best Seicane unit to buy for the 2013 Sienna? This one only supports Apple Carplay. What about Android Auto?

      Thank you.
      Eli

      ByEli

    • Sep 16, 2019
    • A:
    • Dear,the unit could support the steel wheel control and the external camera.
      Could you please send us the photo of your car's dashboard and the model and year of your car to [email protected]?
      Then we can check which unit fits your car.

      By Seicane

    • Feb 2, 2024
    • Q:
    • For Bluetooth contact list. Is there a maximum limit of contacts? My phone has around 5000 contacts.

      My 2013 Toyota Sienna with the factory radio has a 1000 contact limit. So it does not read more than 1000 contacts from my phone. So when someone calls me it usually does not tell me the name of the person calling. Does the Seicane unit have such a limit or will it read all of the contacts from my phone. My phone right now has almost 5000 contacts. And each contact has multiple phone numbers.
      Thank you.
      Eli

      ByEli

    • Sep 16, 2019
    • A:
    • Dear,there is no a maximum limit of contacts.

      By Seicane

    • Feb 3, 2024

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