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Customer Q&A

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    Tab 1 Body
    • Q:
    • Will work with S7 model as well??

      Will work with S7 model as well??
      2017 8inch LHD system

      ByRicardo

    • Nov 17, 2024
    • A:
    • Dear,
      This is Seicane.com.
      Thanks for interested in our product.
      Could you please send us the photo of your car's dashboard to our email: [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!


      By Seicane

    • Apr 24, 2025
    • Q:
    • 2019

      Would this Unit work for the 2019 RS5?

      ByHector

    • Oct 24, 2024
    • A:
    • Dear,
      This is Seicane.com.
      Thanks for interested in our product.
      Could you please send us the photo of your car's dashboard to [email protected]?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Apr 24, 2025
    • Q:
    • 2013-14 Audi A7 LHD

      Hi in the top description it says it works with the A7 but reading more and scrolling down it doesn't show anything about the a7. i assume the a6 and a7 are the same dash. thanks

      Byrobert

    • Oct 13, 2024
    • A:
    • Dear,
      Thanks for your message.
      Yes, it works with A7.
      Could you please send us the photo of your car's dashboard to our email: [email protected]?  
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Apr 28, 2025
    • Q:
    • I like to order H836N but I am not sure wich product is correct

      Hello.

      I like to order a touchscreen for my A6/C7 (Model 2016) with MMI 8" screen and LHD. I found two models Modell:H836N-L and Modell:H836N-JH

      1. Which of those models is the correct one for replacement?

      2. Are the optional covers (see attachement) included or where can I order them? I found no item.

      3. I am from Germany. Will you deliver to Germany? What are the costs for delivery?

      4. Can I select in both H8363N models German language as display language?

      Thanks for answering!

      Best regards
      Frank

      ByFrank

    • Sep 21, 2024
    • A:
    • Dear,
      Thanks for your message.
      1.You can buy Modell:H836N-JH, it is better.
      2.You can place the order directly, then we will add it to your package.
      3. Yes, we can deliver to Germany.
      4.Please add this unit to cart,then choose the country you want to ship to, Shipping fees will be estimated by our system automatically.
      5.Yes, you can use German language as display language.
      Could you please send us the photo of your car's dashboard to our email: [email protected]?  
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Apr 27, 2025
    • Q:
    • Car cables 13 S7

      I have a 2013 Audi s7. I am looking to see what cables are needed aswell before I purchase the unit

      BySaint

    • Sep 5, 2024
    • A:
    • Dear,
      This is Seicane.com.
      Thanks for interested in our product.
      We will send all the cables needed for installation.
      Could you please send us the photo of your car's dashboard to [email protected]?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Apr 27, 2025
    • Q:
    • Does unit come latest android update or only android 11.

      Android 13 or android 11. How to update system

      BySaint

    • Sep 5, 2024
    • A:
    • Dear,
      This is Seicane.com.
      Thanks for interested in our product.
      This is android 11.0
      The android version cannot be updated.
      Could you please send us the photo of your car's dashboard to [email protected]?
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Apr 19, 2025
    • Q:
    • Will this work with a 2016 right hand drive vehicle?

      Car is in the uk.

      ByReid

    • Jun 2, 2024
    • A:
    • Dear,
      Thanks for your message.
      Yes, it can work with a 2016 right hand drive vehicle, you can select " RHD " vehicle.
      Could you please send us the photo of your car's dashboard to our email: [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Apr 19, 2025
    • Q:
    • 2011 Audi A6 compatibility

      Hi, the hard drive in my stock 3G MMI system recently died and I'm considering an upgrade rather than a direct replacement. Had a few questions likewise:

      1) Does this product function in and of itself, or does it need to be paired with a functioning stock infotainment system?

      2) Will the system fully replace the stock MMI infotainment system in all respects, including Tire Pressure Monitoring System functions, setting the date and time, and other aspects accessed through the stock infotainment system?

      3) Do any additional products need to be purchased for this to be compatible with a 2011 Audi A6? I have the MMI port in my glove box

      ByJoseph

    • Mar 27, 2024
    • A:
    • Dear,
      Thanks for contacting us and apologize for the late response.
      1.The unit is plug and play. After connecting the unit to the original car plug, the unit can function normally
      2.Please selet if your Original Car with AUX/AMI when placing the order like attachment
      3.This unit includes harness needed for installation, no need to buy additional

      Could you please send us the photo of your car's dashboard like the format in attachment? And could you please tell us the model and year of your car?
      Then we can help you to check if it can fit your car before the shipment and which cables will send to you.
      Looking forward to your purchase.
      Have a nice day.

      By Seicane

    • Apr 19, 2025
    • Q:
    • I have an Audi a6. Does the head unit recede back into the dash like the original.

      And when ordering how can I skip the express delivery that costs 70$ extra dollars.

      ByJuice51

    • Mar 21, 2024
    • A:
    • Dear,
      Thanks for contacting us and apologize for the late response.
      1.Yes, It Keep original car all functions.
      2.as you know the unit is too heavy and it is a long distance transportation.so we have no free shipping.we lost too much.
      hope you could understand.plz place order directly on our website.
      we can give you 3% off discount ,you can use the code of SC3,is that ok?
      Could you please send us the photo of your car's dashboard to [email protected]?  
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!


      By Seicane

    • Apr 19, 2025
    • Q:
    • Hi when u say the screen size is it the lid screen size or are u in clueding the black around as wel

      My lad is 5 and a half inchs but 8 inch's with the inner black surround

      ByLiam

    • Mar 17, 2024
    • A:
    • Dear,
      Thanks for contacting us and apologize for the late response.
      It doesn't include the black around.
      Is your version information MHI2 or RMC or HN+R? could you send pic to us?
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Apr 19, 2025

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    Tab 2 Body