Customer Q&A

2014 2015 2016-2018 Chevrolet Colorado Silverado GMC Sierra VIA Vtrux Truck 10.1 inch Bleutooth Radio Android 12.0 GPS Navi HD Touchscreen Carplay Android auto

Regular Price: US$912.00

Special Price: US$238.00

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Q: I have no audio when I plug everything in and no stock back up camera. Please help! Is there a video I have no audio when I plug everything in and no stock back up camera. Please help! Is there a video? ByColton Feb 2, 2025

A:
Hello
For audio,
Please connect the red and white cable on power connector to the red and white cable on RCA cable

For backup camera,
Please try to connect this cable (Camera video in) of this unit to the video out of the camera, and then connect this cable on power harness (Back/camera power-12V/ Reverse cont) of this unit to the 12V reversing light of the original car

If still not working,
Please email to our after-sales colleague directly,Here is the email address: [email protected]
They will help you solve the problem.
Have a nice day!

By Seicane
Mar 3, 2025
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Q: Will it fit my 2015 Silverado I was wondering if this unit would fit my 2015 Silverado with a 8” factory radio but I also wanna hookup an amp and some subs and was wondering if it would work and if I would lose anything from my factory radio? ByEthan Sep 3, 2024

A:
Dear,
Thanks for your message.
1.Yes, this unit will fit your car perfectly.
2.It will support amp and sub.
3.You will not lose anything.
Looking forward to your purchase.

By Seicane
Mar 11, 2025
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Q: Fitment and backup camera Does the inside of the dash need to be cut out to allow room for this unit and is the factory backup still used? ByRob Aug 8, 2023

A:
Dear,
Thanks for contact us and apologize for the late response.
1. it don't need to be cut out , it is plug and play.
2. yes, the factory backup will still be used.
this unit will fit your car perfectly.
Instant payments are very important; the earlier you pay, the sooner you will get the item.
Please feel free to contact us, we are always at your service.
Looking forward to your purchase.
Have a nice day.

By Seicane
Mar 11, 2025
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Q: I order this yesterday do I need a canbus? Do I need a canbus for this unit? I already purchased ByRicardo May 30, 2023

A:
dear,
the package includes canbus, you don't need to buy it extraly.

By Seicane
Mar 11, 2025
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Q: Will I be required to purchase any type of adapters in order to install (i.e. antenna, onstar, etc.) I have bose, onstar, xm satellite, and usb ports. What extra will I need for install? ByKermit Feb 3, 2023

A:
dear,
thanks for your message and we are so sorry for keeping you waiting.
you don't need to purchase any type of adapters, we will send all needed cables to you, it is plug and play.
Our radios do not come with an internal satellite radio tuner. This means that in order to listen to satellite radio, you need to either use an external satellite tuner and plug into the AUX cables in the rear of the radio, or use the bluetooth streaming feature from a smartphone using the free Sirius/XM app ，also use Sirius/XM app in our android radio .
Could you please send us the photo of your car's dashboard to [email protected]?
And could you please tell us the model and year of your car?
Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
Looking forward to hearing from you soon.
Thank you & Best regards!

By Seicane
Mar 11, 2025
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Q: 2016 chevy silverado LTZ with BOSE SYSTEM Would this fit my 2016 silverado LTZ 1500 with factory BOSE SYSTEM? ByArturo Dec 30, 2022

A:
Dear,
This is Seicane.com.
Thanks for interested in our product.
Could you please send us the photo of your car's dashboard to [email protected]?
Then we can help you check if this unit can fit your car with factory BOSE SYSTEM or not ,hope you could cooperate with us.
Looking forward to hearing from you soon.
Thank you & Best regards!

By Seicane
Mar 10, 2025
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Q: How do I install this? I purchased this display screen and I’m having a very difficult time installing it into my 2014 GMC sierra 1500 with a 4 inch display. I was hoping you could help me through this since they are so many wires and stuff. I do not know how to do. ByJack Dec 15, 2022

A:
dear,
to help you quickly, could you please tell us your order number? then we will ask our after-sales staff to help you out.

By Seicane
Mar 3, 2025
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Q: I have a 2018 Chevy Colorado WT, I am wondering what this system is compatible with? As started above I am wondering what services are compatible with this device. I have Wi-Fi and Onstar enabled and I have a review camera. I’m wondering if those systems will work with the unit you provide. In addition is the CarPlay form your unit wireless or wired? (My truck currently has wired carplay) ByMikePort Dec 8, 2022

A:
Dear,
Thanks for contact us and apologizes for the late response.
this unit can work with Wi-Fi and Onstar enabled and review camera.
this unit has build-in wireless CarPlay / Android Auto , you can use it directly.
Could you please send us the photo of your car's dashboard to [email protected]?
Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
Looking forward to hearing from you soon.
Thank you & Best regards!

By Seicane
Mar 3, 2025
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Q: Would you accept returns? Just in case something is missing or not working good ByFborjas Sep 30, 2022

A:
dear,
yes, we accept retunrns.
every order from us has a 30-day return and refund guarantee, which entitles you to claim a return, refund or replacement within 30 days of receiving your items.
if there is something missing, we will resend you. if you have any issues, please feel free to contact us. we have a professional and experienced after-sales team to provide you with technical support.

Could you please send us the photo of your car's dashboard to [email protected]?
And could you please tell us the model and year of your car?
Then we can check if our unit fit your car ,hope you could cooperate with us.
Looking forward to hearing from you soon.
Thank you & Best regards!
"

By Seicane
Mar 3, 2025
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Q: What’s the part number for the additional gray trim around stereo Looking to install this radio for my 2016 Chevy Colorado. Just need to know how to order the gray trim that goes with my truck and that stereo ByBlade Aug 17, 2022

A:
dear,
so sorry that we only have the black one.

Could you please send us the photo of your car's dashboard to [email protected]?
And could you please tell us the model and year of your car?
Then we can check if our unit fit your car ,hope you could cooperate with us.
Looking forward to hearing from you soon.
Thank you & Best regards!
"

By Seicane
Mar 3, 2025
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