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Customer Q&A

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    Tab 1 Body
    • Q:
    • Was just curious on what the return policy is if it turns out that I don't need it

      I was just going to order it when ordering the head unit in case I do need it so I have it but I like to know if I have the option to return it if I don't need to use it

      ByJoshua

    • Mar 7, 2022
    • A:
    • dear,
      thanks for your message.
      Every order from us has a 30-day return and refund guarantee, which entitles you to claim a return, refund or replacement within 30 days of receiving your items.
      All of our products are covered by a 3-years warranty for its replacement and repair.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Apr 19, 2024
    • Q:
    • bought the most decoder and it doesnt work

      I have had the head unit in and out like 10 times trying to figure out why it isnt working, the steering wheel controls the volume on the radio, but no sound comes out. I hooked up the optical interface and it doesnt seem to be working, all the wires are hooked up to the wires they say to hook them up to, but no sound.

      is there something else that needs to be done to get sound?

      ByDavid

    • Dec 27, 2019
    • A:
    • Dear,so sorry to hear that.to help you quickly,could you plz contact our after sales staff?send your problems [email protected] for your kindly understanding.

      By Seicane

    • Apr 24, 2024

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