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Customer Q&A

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    Tab 1 Body
    • Q:
    • Android headunit +3g Adapter

      Hi,

      I bought the following units from here:
      - Aspen Android 6.0 &
      - Seicane Modem External 3G Module
      - live in Germany
      - SIM card provider: Deutsche Telekom

      They seems to be working fine, but i can't get data transfer. The icon shows the 3G icon, but all apps on the headunit gives the error that there is no internet connections.

      The adapter and SIM card is fine. If i connect it to my laptop, i got data transfer. I already turned off the query about the PIN code, because the query about it in the car NEVER pop up... but still no data transfer, only the shiny 3g icon is visible on the display.

      Do I miss a setting or an option to have it connected / working?

      Thank you,
      Henrik

      ByHenrik

    • Jan 8, 2020
    • A:
    • Dear,so sorry to hear that.to help you quickly,could you plz contact our after sales staff?send your problems [email protected] for your kindly understanding.

      By Seicane

    • May 19, 2020
    • Q:
    • I would to order a (Wifi) USB cord that plugs into my unit like the one that came with it,..

      Also I would to order a mic that plugs into the one that came with my 8.1 Android toyota tundra Quad Core & 7inch screen

      ByJerome

    • May 14, 2019
    • A:
    • Thank you for your inquiry and we are happy to contact you.
      Could you please send us the photo of your car's dashboard and the model and year of your car to [email protected]?
      Then we can check if the unit fits your car.

      By Seicane

    • Apr 13, 2020
    • Q:
    • hello is the dongle 4G also ?

      hello is the dongle 4G also ? thanks for the reply

      Byjonas

    • Oct 19, 2018
    • A:
    • Dear customer
      No , this is 3G module and have you bought the unit from us ?Then we will help you to check if you can use 4G module

      By Seicane

    • May 23, 2020
    • Q:
    • Please which stereo is Compatible for 2001-Mercedes-Benz-S-Class-S430?

      Please also list what i components i need to by to have the following

      1. Rear camera and reverse proximity alerting feature
      2. Bluetooth and other seamingless phone enhance features.
      3. Front camera to recording feature to record while driving.

      Thanks

      ByAbdurrahman

    • Apr 25, 2018
    • A:
    • Dear customer
      We are sorry for that we have no unit can fit your car and we will let you know when there is , hope you could understand

      By Seicane

    • Apr 21, 2020
    • Q:
    • I have a 2010 C300 Mercedes want to purchase head unit and dongle

      when you say the dongle needs a sim card, do you mean that Id have to get one from my phone carrier to have access to 3g and pay monthly? Or are there places I can buy from that are a one time payment and I have access forever?

      BySkydiggy

    • Oct 16, 2017
    • A:
    • Dear customer
      Thank you for your inquiry and we are happy to contact you.
      For this question , we recommend you can Consult the local recharge Center, we only offer the 3G module , hope you would understand

      By Seicane

    • Apr 21, 2020
    • Q:
    • How does your GPS work in the US?

      I have a 2003 Mercedes SL500. I do not see on your website how the GPS mapping works in the US. You say that it uses Google Maps both online and offline. Without an internet connection, I do not understand how that would work when offline without somehow downloading a USA database for mapping. You do not show any options for the region of the world where you are. A more detailed explanation of the GPS function would be appreciated.

      ByBruce

    • Jul 5, 2017
    • A:
    • Dear customer
      Thank you for your inquiry and we are happy to contact you.
      All the units on our website have built-in wifi ,so the units on our website can support gps both online and offline.
      And you can use the 3g module, with this 3g module, you can connect to 3g internet by inserting an SIM card to it.
      Hope you would understand!
      Could you please send us the photo of your car's dashboard?
      Then we can check which unit fits your car.

      By Seicane

    • Apr 17, 2020
    • Q:
    • Will the radio for a 2003 MB SL500 work with a Sirius XM satellite radio remote-mount adapter?

      Is there a way to connect the SiriusXM SXV300V1-Tuner to your replacement radio for a 2003 Mercedes SL500? In other words, is your radio "SiriusXM Ready" allowing on screen tuning of satellite radio?

      ByBruce

    • Jul 5, 2017
    • A:
    • Dear customer
      Thank you for your inquiry and we are happy to contact you.
      The radios do not come with an internal satellite radio tuner. This means that in order to listen to satellite radio, you need to either use an external satellite tuner and plug into the AUX cables in the rear of the radio, or use the bluetooth streaming feature from a smartphone using the free Sirius/XM app , or you can also download the free Sirius/XM app on this android unit.
      Could you please send us the photo of your car's dashboard?
      Then we can check which unit fits your car.

      By Seicane

    • Apr 21, 2020
    • Q:
    • Bonjour est ce que cela fonctionne en France ? Merci d'avance

      Bonjour est ce que cela fonctionne en France ? Merci d'avance

      ByPedro

    • May 31, 2017
    • A:
    • Dear customer,
      Thanks for your inquiry and we are happy to contact you,
      we are so sorry to tell you this item only can used in Brazil,Chile,Japan,
      hope you can understand.
      If you need any help, feel free to contact us.
      Have a nice day!
      Best wishes,
      Alice

      By Seicane

    • May 19, 2020
    • Q:
    • What is the benefits of having the 3G single, if the unit accepts WIFI from car hotspot?

      I have a wifi hotspot in my car, so do I really need the 3G dongle?

      ByCritiKiL

    • Mar 18, 2017
    • A:
    • Dear customer,
      Thank you for your inquiry and we are happy to contact you.
      this unit has wifi, so you do not need the 3G dongle.
      Could you please send us the photo of your car's dashboard?
      And could you please tell us the model and year of your car?
      Then we can help you to check it.
      Have a nice day!
      Best wishes,
      Alice

      By Seicane

    • May 20, 2020
    • Q:
    • Hello, My name is Vitaly. I have a question about wireless backup camera

      I am interesting to purchase Quad-core Android 5.1.1 GPS Navigation System For my 2005 Toyota Sienna With Backup Camera.
      I need to know how works the rear view camera when I shift gear to the reverse position? If I am using GPS Navigation mode or listening to the music with your Android build in system, how this device recognizes that I am moving back and I need to see rear view on main display? Or I have to turn off all applications and after that to lounge the rear view camera manually? This is very important for me. Thanks for your answer.

      ByVitaly

    • Jan 15, 2017
    • A:
    • Dear Vitaly
      Automatically turn to the rearview camera image with grids on the screen for assisting the driver in parking

      By Seicane

    • May 12, 2020

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