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Customer Q&A

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    Tab 1 Body
    • Q:
    • What is the return policy if product doesn't work? Thanks

      Return policy

      ByDillard

    • Feb 25, 2025
    • A:
    • Hello,
      Every order from us has a 30-day return and refund guarantee, which entitles you to claim a return, refund or replacement within 30 days of receiving your items.    
      Have a good day!

      By Seicane

    • May 3, 2025
    • Q:
    • Will the equalizer on the tesla style radio work with the factory built in amp in my 2011 cadillac c

      Thinking about buying one of your radios but I've had three from china and I can't get local radio channels

      ByDillard

    • Feb 24, 2025
    • A:
    • Hello
      Thanks for your message.
      If the dashboard of your original car is the same as the picture on our product page, this unit will fit your car.
      If you are not usre, please send picture of your dashboard to our email: [email protected], we will help you check it.
      Please don't worry, we have professional engineer team, you can contact us any time if there is any question during installation or using.
      Have a nice day!

      By Seicane

    • May 3, 2025
    • Q:
    • Accessories

      How can we buy accessories for the android stereo

      ByCaddi12

    • Sep 8, 2024
    • A:
    • Dear,
      Thanks for your message.
      what accessories will you buy ?

      By Seicane

    • May 3, 2025
    • Q:
    • Will this fit my 2011 cadillac cts coupe

      I was wondering if this unit will fit my 2011 cadillac cts coupe

      ByJoe

    • Oct 4, 2023
    • A:
    • "Dear,
      This is Seicane.com.
      Thanks for interested in our product.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "

      By Seicane

    • May 4, 2025
    • Q:
    • Where is the manual?

      Ordered a head unit and installed it now there is no way to use apple CarPlay and can’t change the a/c to F. Please let us know where we can get a specific manual for the unit we ordered.

      ByJoe

    • Mar 11, 2023
    • A:
    • dear,
      thanks for your message.
      this is the manual:
      https://www.seicane.com/media/installation/80/Seicane-H7-Android-User-Manual.pdf

      By Seicane

    • May 4, 2025
    • Q:
    • 07 cts

      Can this unit be modified tk fit my dash since my vents are on top?

      ByScott

    • Dec 15, 2022
    • A:
    • Dear,
      Checked your dashboard picture,we recommend this unit will fit your car,plz place orders directly on our website.thanks for your order in advance. (Model:H2A204N-P)
      https://www.seicane.com/for-2003-2007-cadillac-cts-cts-v-gps-navigation-android-auto-head-unit-support-dab-obdii-usb-tpms-wifi-h2a204
      Instant payments are very important; the earlier you pay, the sooner you will get the item. 
      Please feel free to contact us, we are always at your service.
      Looking forward to your purchase.
      Have a nice day.

      By Seicane

    • May 4, 2025
    • Q:
    • How do you adjust the volume?

      Don't see any knobs to adjust volume, or displayed buttons on the shown image like the AC controls for volume... How do you adjust volume quickly if steering wheel controls don't function properly?

      ByLogan

    • Sep 2, 2022
    • A:
    • dear,
      thanks for your message and we are so sorry for keeping you waiting.
      you can adjust volume, or displayed buttons on the shown image like the AC controls for volume on the touch screen.
      Instant payments are very important; the earlier you pay, the sooner you will get the item. 
      Please feel free to contact us, we are always at your service.
      Looking forward to your purchase.
      Have a nice day.

      By Seicane

    • May 2, 2025
    • Q:
    • Android Auto

      Details are very vague in the post. Does this actually have Android Auto and Carplay built in, or does it just support it and you have to buy the seperate USB dongle? If it IS built in, does it support wireless, or wired only? In my other vehicle it supports wireless Android Auto and Carplay straight out of the box with no extra hardware, so I want to make sure this is the same way.

      ByLogan

    • Aug 29, 2022
    • A:
    • dear,
      yes, it has build-in bluetooth CarPlay Android Auto. you can connect wirelessly. you don't need to buy the seperate USB dongle.

      Could you please send us the photo of your car's dashboard to [email protected]?
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "

      By Seicane

    • May 3, 2025
    • Q:
    • Why are these missing the second screen for the seat heater and fan.

      How do you see what setting they are on

      ByLance

    • Jul 10, 2022
    • A:
    • dear,
      you can see the seat heater and fan on the touch screen.

      Could you please send us the photo of your car's dashboard to [email protected]?
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "

      By Seicane

    • May 3, 2025
    • Q:
    • Will this unit also work in a 2007 cadillac cts v? And is it a direct oem replacement plug and use?

      I have a 2007 cadillac cts v and want to be sure it is a direct oem replacement

      ByBrian

    • Jun 24, 2022
    • A:
    • "Dear,
      This is Seicane.com.
      Thanks for interested in our product.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "
      yes,it is a direct oem replacement ,we will send all needed cables to you,it is plug and play.

      By Seicane

    • May 2, 2025

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