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Customer Q&A

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    Tab 1 Body
    • Q:
    • Does this fit a 2011 Chevy Cruze

      I was wondering if this will fit a 2011 Chevy Cruze Eco sedan?

      ByChase

    • Jun 19, 2020
    • A:
    • Dear,yes,this unit will fit for your car.plz place order directly on our website.thanks for your order in advance.

      By Seicane

    • Jun 20, 2020
    • Q:
    • Explanation

      still trying to get a good answer as to why this unit is be sold to people claiming it fits their car when clearly it don't. I bought the 9.7 in tesla still touch screen stereo for my 2012 chevy cruze ECO and it does not fit and also no sound. The pore communication with this company is so unprofessional and bothersome. I have sent so many emails with pictures of my dash and everything and no one ever replied until I got the unit and found out it doesn't fit and still no good explanation big waist of money for me and income for this company.

      BySergio

    • May 24, 2020
    • A:
    • hello,to help you quickly,may i know your order number?

      By Seicane

    • Jul 6, 2020
    • Q:
    • DVD player

      Notice the device says DVD players but not fully understanding where you put the dvd and also would like to know if this would fit my car

      ByMatthew

    • May 20, 2020
    • A:
    • dear,
      you need to buy this adapter to support your DVD:
      https://www.seicane.com/hd-universal-1-din-dvd-player-for-android-car-radio-with-usb-connection
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Jul 9, 2020
    • Q:
    • My head unit is not suitable for my car

      I ordered this and sent pictures to insure fitment but still it does not fit in dash and also can't get sound to come through speakers.

      BySergio

    • Mar 12, 2020
    • A:
    • Dear,so sorry to hear that.to help you quickly,could you plz contact our after sales staff?send your problems to [email protected] for your kindly understanding.

      By Seicane

    • Jun 9, 2020
    • Q:
    • Radio function

      Does this nd can you change the a/c settings from celcius to Fahrenheit? I've seen radios like these that you cannot. Thanks

      ByGuaps

    • Feb 12, 2020
    • A:
    • yes,it will come with an instruction manual.but can not set a/c settings from celcius to Fahrenheit

      By Seicane

    • Jul 9, 2020
    • Q:
    • How can I get the latest firmware for the device?

      I bought such a device. The device freezes and reboots. I want to get the latest firmware for it.

      ByAlexander

    • Jan 31, 2020
    • A:
    • Dear,so sorry to hear that.to help you quickly,could you plz contact our after sales staff?send your problems to [email protected] for your kindly understanding.

      By Seicane

    • Jun 30, 2020
    • Q:
    • radio not suitable for my car even though is mentioned

      Sent a picture of my Dashboard to verify that its suitable
      Wanted to install the radio today , but it cant be installed in an Chevrolet Cruze Station Wagon 2013. As you can see in the picture the back of the unit is colliding with the Dashboard itself.

      ByAlexander

    • Jan 17, 2020
    • A:
    • Dear,so sorry to hear that.to help you quickly,could you plz contact our after sales staff?send your problems [email protected] for your kindly understanding.

      By Seicane

    • Jul 4, 2020
    • Q:
    • Does this support a back up camera and android auto

      Can I install a backup camera with this and does android auto work outside of the box?

      ByMickhail

    • Jan 16, 2020
    • A:
    • Dear,you could option the carplay to support android auto.it could not support the factory camera.it can support the external camera.

      By Seicane

    • Jun 29, 2020
    • Q:
    • Dose it come with new host?

      In your youtube video, it shows new host installed inside the car. Does this device come with the screen?

      ByNurul Nashrah Binti Azmi

    • Dec 22, 2019
    • A:
    • Dear,yes,it comes with the screen.and will come with all needed cables.

      By Seicane

    • Apr 10, 2020
    • Q:
    • Will this product fit a 2013 chevy cruze?

      do you need a photo to check or will it work

      Bymadison

    • Dec 17, 2019
    • A:
    • Thank you for your inquiry and we are happy to contact you.
      Could you please send us the photo of your car's dashboard? And could you please tell us the model and year of your car?
      Then we can help you to check if it can fit your car

      By Seicane

    • Apr 5, 2020

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    Tab 2 Body