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Customer Q&A

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    Tab 1 Body
    • Q:
    • What is return policy & other questions re: Seicane system

      Am interested in ordering 7 inch Seicane S018809G system for my Mercedes GLK350 to be able to access CarPlay. 1. Can I return for refund if it cannot be installed successfully? 2. Must I order optional dongle for CarPlay to work. 3. What do I need to continue to have satellite radio that works in my car now? 4. How to I check for type of LVDS plug so that I can place the order. 5. Will my current car functions (seat heater) continue to work with current functions? Thank you for additional information.


    • Apr 17, 2019
    • A:
    • Dear
      Return and Refund Declaration
      All of our products are covered by a 12-month warranty for its replacement and repair.
      Every order from us has a 30-day return and refund guarantee, which entitles you to claim a return, refund or replacement within 30 days of receiving your items.

      1.yes,you could return it if it does not fit for your car.. need to buy the carplay when you use ihpone.and you don't need it if your use Android phone.
      3.the unit has the satellite radio.
      4.what is LVDS plug?Could you please send us the photo of your car's dashboard and the model and year of your car to [email protected]?
      Then we can check which unit fits your car.
      5.the unit could support the steel wheel control.has the GPS feature.but could not support the seat heater.

      By Seicane

    • May 26, 2020

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