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Customer Q&A

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    Tab 1 Body
    • Q:
    • Front camera input

      Which rca/aux in line do I use for a front camera? Would the “aux v in” line work for a front camera (not a dash cam, and no need to record video). (For off road/4x4 use)

      ByMontana bob

    • Mar 20, 2021
    • A:
    • dear,
      you need buy a DVR from options. you can see the installation on page. it is easy to install.
      https://www.seicane.com/seicane-hd-usb-dvr-camera-recording-video-with-supporting-the-android-car-dvd

      By Seicane

    • Apr 28, 2024
    • Q:
    • Factory harness to Seicane harness

      Is there somewhere that I can see which factory plugs from the factory harness fit which of your connectors in your harness? Only 2 of the vehicle's harness connectors fit your harness.

      ByTexasCowboy

    • Feb 21, 2021
    • A:
    • dear,
      we will send all needed cables to you,it is plug and play.
      you can see the harness connectors on website.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Apr 28, 2024
    • Q:
    • Is the screen capacitive or resistive?

      What typy of screen does this unit use?

      ByAC

    • Oct 4, 2020
    • A:
    • dear,
      it is capacitive.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Apr 28, 2024
    • Q:
    • Will this unit support the steering wheel controls to answer and make phone calls.

      Will i be able to use the factory controls to make and answer calls?

      ByAntonio

    • Oct 4, 2020
    • A:
    • dear,
      sure,our unit can support the steering wheel controls to answer and make phone calls..
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Apr 28, 2024
    • Q:
    • Will this product support the factory installed mic for making phone calls?

      So I currently have the factory installed radio that has blue tooth capability for making and recieving phole calls. The factory installed mic is placed above the driver (a little to the right). And i woul like to use that mic if possible. Can you tell me if that is possible?

      ByA.C.

    • Oct 4, 2020
    • A:
    • dear,
      our unit has build-in mic,it can work phone calls.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Apr 28, 2024
    • Q:
    • Dsp

      What is the difference between the 8 channel dsp and the standard unit? Does the standard unit have a dsp? Can you send a picture of the eq UI screen?

      ByBrad

    • Feb 12, 2020
    • A:
    • hello,with the DSP,the sound system is better.the standard unit does not have the DSP.

      By Seicane

    • Apr 25, 2024
    • Q:
    • GPS

      Hi, how is the gps get updated ?

      ByBern

    • Apr 6, 2019
    • A:
    • dear,we don't suggest the customer to upgrade the unit,because the system will be chaotic,and some functions may be not available ,hope you can understand ,thank you

      By Seicane

    • Apr 29, 2024
    • Q:
    • Ships from US or China ?

      I would like to place an order. I am from Manitoba, Canada. Which one should I check on ship from ? United States or China ?

      ByBernie

    • Mar 17, 2019
    • A:
    • Dear,hello,you need to select ship from China.thanks for your order in advance.

      By Seicane

    • May 2, 2024
    • Q:
    • Placing an order

      Why is it that when i click “add to cart “ there is a selection “ships from “China or United States”. Which one should I choose? I am from Canada

      ByBernardo

    • Mar 15, 2019
    • A:
    • Dear,plz select ship from China.thanks for your order in advance.

      By Seicane

    • Apr 25, 2024
    • Q:
    • Will this unit disable the factory installed rearview mirror backup camera?

      I have a 2011 Tundra crewmax. If I replace the factory installed stereo with this unit, will it disable the factory installed rearview camera ?

      ByBernardo

    • Mar 14, 2019
    • A:
    • Dear,This unit can support your original car's rear camera if your car's rear camera has AV plug. If your car's rear camera doesn't have AV plug,then need to buy one adapter

      By Seicane

    • Apr 25, 2024

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