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Customer Q&A

  • All | Faqs | Product description | Shipping or payment | Customer service Issue

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    Tab 1 Body
    • Q:
    • How long does shipping and delivery take?

      I live in the US.

      ByChristopher

    • Feb 15, 2023
    • A:
    • Dear,
      thanks for interesting in our products.
      We need 1-5 days to process your order,and then it takes about 3-5 days to reach your door after shipping.

      By Seicane

    • Apr 20, 2024
    • Q:
    • Compatibility

      Will this radio use all the factory options that are on the system now?

      ByChristopher

    • Feb 10, 2023
    • A:
    • Dear,

      This is Seicane. Thank you for your interest in our products.
      Yes, the unit supports all the factory functions.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Mar 23, 2024
    • Q:
    • Unit compatibility

      Will this unit work for the Harmon Kardon system?

      ByChris

    • Feb 6, 2023
    • A:
    • "Dear,
      This is Seicane.com.
      Thanks for interested in our product.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can work for the Harmon Kardon system or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "

      By Seicane

    • Mar 27, 2024
    • Q:
    • 2011 mini countryman radio

      I am looking to change my radio to have either android or apple car play. But I am not sure which one I should purchase. I noticed that there are examples of the cluster but not sure which one is mine. My CD is black and not the silver one. Which cluster would work for my mini?

      ByKeira

    • Dec 12, 2022
    • A:
    • Dear,

      This is Seicane.com.
      Thanks for interested in our product.
      Most of our units have build in carplay/ android Auto.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Apr 15, 2024
    • Q:
    • Is dongle required for Android Auto with my Android phone?

      What options are required for maximum function with my Android phone?

      ByThomas

    • Aug 18, 2022
    • A:
    • dear,
      thanks for contact us and we are so sorry for keeping you waiting.
      this unit has Built-in wireless CarPlay / Android Auto,you don't need the dongle extraly.
      this unit can work directly with Android phone,there is no need option.
      Could you please send us the photo of your car's dashboard to [email protected]?  
      And could you please tell us the model and year of your car?
      Then we can help you check if this unit can fit your car or not ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!

      By Seicane

    • Apr 22, 2024
    • Q:
    • Why is the Key 1 or Key 2 wire not connected on the main harness?

      Does this radio require an “optional” SWC controller to work?

      ByRebelYell

    • Nov 6, 2021
    • A:
    • dear,
      this unit can support your steering wheel controls. we will send all the needed cables to you. it is plug and play. you don't need to buy anything else.

      Could you please send us the photo of your car's dashboard to [email protected]?
      And could you please tell us the model and year of your car?
      Then we can check if our unit fit your car ,hope you could cooperate with us.
      Looking forward to hearing from you soon.
      Thank you & Best regards!
      "

      By Seicane

    • Jan 27, 2024
    • Q:
    • Does this radio show the gasoline level for the R60 mini countrymen?

      I ordered the radio for the R60 and was wondering if there is a section in the radio to monitor fuel consumption

      ByChristina

    • Oct 27, 2021
    • A:
    • dear,
      yes, this unit can show the gasoline level for the R60 mini countrymen.

      By Seicane

    • Mar 25, 2024

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