2004-2011 Mercedes Benz CLS Class head unit upgrade repalcement installation guide

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Choosing the right one for your car:

 Our website sells two different kinds of In-Dash Car DVD GPS. The first is a universal In-Dash Car DVD GPS, which can be installed in just about any vehicle make and model.The other is a vehicle-specific In-Dash player which is specially-designed for a particular model. 

 If you choose a universal In-Dash player, please first check the player position height of your car. If the height is 50mm, please select  from 1 Din car DVD GPS series, and if 100mm, please select from 2 Din car DVD GPS series.

 If you choose a vehicle-specific In-Dash player,our vehicle-specific players will indicate in the product title the model of car for which it is designed. Please check produced year of your car at first.But according to our experience, sometimes the same car come with different factory CD player, even that they have the same name, year and model but from different countries.So we put a photo of dashboard correspond with each product in the product description page.If your dashboard photo is the same as we list, this item is fit to your car.If it's different, please find the correct model for your car in "related pruducts".If you are still uncertain about this, please send us dashboard photo of your car, and then we can check whether it can fit to your car. 

Digital TV:

There are 3 mainly digital TV standards in the world: 

1. DVB-T: Mainly apply in Europe, Australia, India, etc.
2. ATSC: Mainly apply in the US, Canada, Mexico, Korea, etc.
3. ISDB: Mainly apply in Japan, Brazil, Peru and some other South American countries.

 Please refer to the below photo, different regions has different digital TV standards. You can see which standard your country is    using.

   

 

Country	Digital TV Standard
Azerbaijan	DVB-T
Brunei	DVB-T
Kampuchea	DVB-T
India	DVB-T
Indonesia	DVB-T
Iran	DVB-T
Israel	DVB-T
Laos	DVB-T
Malaysia	DVB-T
Burma	DVB-T
Saudi Arabia	DVB-T
Singapore	DVB-T
Sri Lanka	DVB-T
Taiwan	DVB-T
Thailand	DVB-T
Vietnam	DVB-T
Cyprus	DVB-T
Albania	DVB-T
Andorra	DVB-T
Australia	DVB-T
Austria	DVB-T
Byelorussia	DVB-T
Belgium	DVB-T
Bulgaria	DVB-T
Croatia	DVB-T
Czech Republic	DVB-T
Denmark	DVB-T
Estonia	DVB-T
Faroe Islands	DVB-T
Finland	DVB-T
France	DVB-T
German	DVB-T
Greece	DVB-T
Hungary	DVB-T
Iceland	DVB-T
Ireland	DVB-T
Italy	DVB-T
Latvia	DVB-T
Lithuania	DVB-T
Luxembourg	DVB-T
Malta	DVB-T
Moldova	DVB-T
Serbia	DVB-T
Holland	DVB-T
Norway	DVB-T
Poland	DVB-T
Portugal	DVB-T
Macedonia	DVB-T
Romania	DVB-T
Russia	DVB-T
Serbia	DVB-T
Slovakia	DVB-T
Slovenia	DVB-T
Spain	DVB-T
Sweden	DVB-T
Swiss	DVB-T
Turkey	DVB-T
Ukraine	DVB-T
United Kingdom	DVB-T / DVB-T2
Colombia	DVB-T
Panama	DVB-T
Uruguay	DVB-T
Bosnia and Herzegovina	DVB-T
Cape Verde	DVB-T
Kenya	DVB-T
Mauritius	DVB-T
Morocco	DVB-T
Namibia	DVB-T
South Africa	DVB-T
Tunisia	DVB-T
New Zealand	DVB-T
Greenland	DVB-T
Netherlands Antilles	DVB-T
Georgia	DVB-T
Hongkong China	DMB-TH/CMMB
China	DMB-TH/CMMB
Japan	ISDB-T
Chile	ISDB-T
Brazil	SBTVD / ISDB-T
Canada	ATSC
Honduras	ATSC
Mexico	ATSC
Puerto Rico	ATSC
South Korea	ATSC
United States	ATSC

      

    

          

1. What does POP mean?

It is a kind of cutting-edge technology adopted on car DVD players. This function can help you to enjoy navigation and entertainment at the same time.

 

2. Is this unit compatible with my car?

If you are unsure about the compatibility of this unit, please feel free to make real-time inquiries to our customer service representatives via Live Chat or send a picture of your car’s dashboard including the model and year to [email protected]. Our professional engineers will help you check if it works with your car.

 

3. Does the price include shipping cost and tax?

The shipping cost and tax are not included in the price of the unit.

For checking the shipping cost, please add this unit to cart and then select your country, state and fill in your postal code on the payment page and then click ” GET A QUOTE”.

For tax, we will value down the price on the package to help you from paying taxes. The price on the package will be US$115. We can also write lower than US$115 according to your needs.

 

 4. How to update the map?

This unit can support IGO, Tom-tom, Route 66, Papago etc. You can download map on the Internet.

 

5. Where’s the SD card?

We have double comfirmed that  everything you ordered from us has been included in the package before shipping. The SD card are generally posted on the foam pad as you open the package or inserted in the GPS slot. For other small accessories, if you cannot find them,please check carefully in the package.

 

6. How to make the GPS work?

Please make sure that you have inserted the SD card into the GPS slot, installed the GPS antenna and set the file path correctly before running the GPS. We suggest installing the GPS antenna in the position of your car’s dashboard.

Method for setting GPS path:

Step1. Please insert the SD card to the GPS card slot.

Step2. Go to the Settings and then press Navigation to enter into the GPS Software Path Interface. Press the GPS Software Path change icon and then open the GPS file and find the software and select it.

Step3. The setting up is complete and now you can run the GPS.

 

 7. Why doesn’t the radio get any channel?

The Radio antenna in the package needs to be correctly connected to your original car’s radio antenna and the radio area should be selected correspondingly according to your location.

 

8. Why does the Bluetooth fail in pairing?

Please use our unit to search for your phone while pairing. If it fails in pairing, please try with another phone.

 

9. Where should I put the TV antenna?

The TV antenna is suggested to be put outside of your car for getting better signal.

 

10. Why there’s a warning message “Warning, do not watch” on the screen but no video play while driving?

About message “Warning, do not watch”, please make sure that “brake” in the “Settings” is closed. It is just a safety measure for prohibiting the drivers from watching video while driving.

11. How to connect so many cables?

We do not have specific installation guide for every car model. You can check if there’s any installation guide available by clicking "INSTALLATION" on the product page. We suggest arranging a professional to install it. If you have any questions about installation, please send us photos about your original car's plugs. Maybe we can make a wiring diagram for your car.

12. How to connect the rearview camera?

The following is the wire connection instruction for the rearview camera (Please note that your rearview camera’s video input is supposed to be connected to this unit’s back-video-in):

  

 

 13.  How to connect a 3G module?

 To  connect a 3G module , please follow the below steps and please also make sure that your 3G card is with ”WCDMA”internet.

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I have received a product with quality problem, what next?
Products with quality problems, including shipping damage, can be returned within 30 days for a replacement.
Products with quality problems, including shipping damage, can be returned within 365 days for repairs.
Please note:We only allow a complete refund for items with shipping damage or factory defects.Any defects not caused by Seicane ,will not warrant a full fund.

I have received a product with Incomplete Shipments, what next?
If the package doesn't include all the accessories and parts it was shipped with, the cost of the accessories and parts will be deducted from the total product price and a partial refund will be issued.Please contact us immediately about retrieving the missing parts.

Can I send the product back if I am unsatisfied with it?
We only offer a return service for those items which are factory defective or incorrectly included in your shipment. Please read our Return Policy before placing your order.

If I receive a wrong item, can I return it for a refund?
In the event you receive the wrong item, please notify our customer service immediately.You will be asked to ship the item back to us, in which case we will refund your shipping cost. You may then request a refund or have us replace your erroneously shipped item with the correct one.

How about the warranty period?
We have our own QC to test and ensure all of our products 100% passed before shipment,but sometimes the problem caused by the incorrect installation or by the shipment on trip,so we supply 1 year warranty for all of our products(dated from the sign date on the package by the receiver),exactly 365 days from the received date.
Exclusions:
1.This warranty does not cover the result from: accidents, unauthorized tamper or attempts to modify, use of third party accessories,direct or consequential damages.
2.We will not respond for any damage due to incorrect installation, Please do must read the user manual of the item carefully before installation and use; and invite an authorized technician to deal with the installation.
3.We don't respond for any custom duty or any external cost by the custom,our price is not included any tax,so the customer need to pay any custom tax or any other additional cost in the custom if needed in the customer's custom.

How about the warranty method?
1.We usually offer technical support to our customers as after-sale service.When there is any problems feedback, we will follow the problem and help our customers to solve it.
2.If the customers have his own technician who know to test and repair the unit with spare parts,we can supply the spare part which needed as support.For 100 pcs,we can offer 1% free spare parts,or the customers can buy extra spare parts from us at the material cost.And we can ship out the spare part to the customer with the next new order together.If the customer didn't have new order but need the spare parts alone,the customer need to pay the shipping the cost for spare parts.
3.If the customer can not fix the problem by his own technician,the customer can send back the defective unit by EMS to us(Please shipped back by EMS Post Office only to Avoid the custom tax and problem) in the warranty for repair or replacement,we will repair it free of charge or replace a new one if can not be fixed,and then we will send back the package to the buyer by DHL/UPS/FEDEX/EMS,while the shipping cost is prepaid at our side.In this way, the need to buyer only pay for the shipping of sending back the unit to China.

What the customer need to pay for repair?
1.Custom duty and any cost by the custom in the customer's country.
2.Spare part material cost if the customer buy less than 100 pcs but need the spare parts for repair.If the customer buy 100 pcs,1% pare parts is supply as free support.
3.Shipping for the spare parts if the customer haven't new order to ship the spare part together but the customer need the spare part alone.
4.The shipping for the defective units returned to China if the customer need to send it back to China for test and repair.

What the Seicane will pay for repair?
1.The repair cost of the defective units returned to China(no matter how much it is),we will charge it for the customer if the customer send it back for repair.
2.The shipping for the returned unit back to the customers from China( no mater how much it will be),we charge it for our customer who need to send it back for test and repair.
3.The custom tax and duty if the customer send back the units to China for repair,but please inform us and follow our return method before return the defective unit,we just respond for the units which returned to us after confirm and follow our method.If the customer send back the unit without advance notice,we will ignore it without notice,the customer will be responsible for any tax or charge and problem if cause by the returned package.