2012 2013 2014 VW Volkswagen SANTANA head unit upgrade repalcement installation guide S301021

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Choosing the right one for your car:

 Our website sells two different kinds of In-Dash Car DVD GPS. The first is a universal In-Dash Car DVD GPS, which can be installed in just about any vehicle make and model.The other is a vehicle-specific In-Dash player which is specially-designed for a particular model. 

 If you choose a universal In-Dash player, please first check the player position height of your car. If the height is 50mm, please select  from 1 Din car DVD GPS series, and if 100mm, please select from 2 Din car DVD GPS series.

 If you choose a vehicle-specific In-Dash player,our vehicle-specific players will indicate in the product title the model of car for which it is designed. Please check produced year of your car at first.But according to our experience, sometimes the same car come with different factory CD player, even that they have the same name, year and model but from different countries.So we put a photo of dashboard correspond with each product in the product description page.If your dashboard photo is the same as we list, this item is fit to your car.If it's different, please find the correct model for your car in "related pruducts".If you are still uncertain about this, please send us dashboard photo of your car, and then we can check whether it can fit to your car. 

Digital TV:

There are 3 mainly digital TV standards in the world: 

1. DVB-T: Mainly apply in Europe, Australia, India, etc.
2. ATSC: Mainly apply in the US, Canada, Mexico, Korea, etc.
3. ISDB: Mainly apply in Japan, Brazil, Peru and some other South American countries.

 Please refer to the below photo, different regions has different digital TV standards. You can see which standard your country is    using.

   

 

Country	Digital TV Standard
Azerbaijan	DVB-T
Brunei	DVB-T
Kampuchea	DVB-T
India	DVB-T
Indonesia	DVB-T
Iran	DVB-T
Israel	DVB-T
Laos	DVB-T
Malaysia	DVB-T
Burma	DVB-T
Saudi Arabia	DVB-T
Singapore	DVB-T
Sri Lanka	DVB-T
Taiwan	DVB-T
Thailand	DVB-T
Vietnam	DVB-T
Cyprus	DVB-T
Albania	DVB-T
Andorra	DVB-T
Australia	DVB-T
Austria	DVB-T
Byelorussia	DVB-T
Belgium	DVB-T
Bulgaria	DVB-T
Croatia	DVB-T
Czech Republic	DVB-T
Denmark	DVB-T
Estonia	DVB-T
Faroe Islands	DVB-T
Finland	DVB-T
France	DVB-T
German	DVB-T
Greece	DVB-T
Hungary	DVB-T
Iceland	DVB-T
Ireland	DVB-T
Italy	DVB-T
Latvia	DVB-T
Lithuania	DVB-T
Luxembourg	DVB-T
Malta	DVB-T
Moldova	DVB-T
Serbia	DVB-T
Holland	DVB-T
Norway	DVB-T
Poland	DVB-T
Portugal	DVB-T
Macedonia	DVB-T
Romania	DVB-T
Russia	DVB-T
Serbia	DVB-T
Slovakia	DVB-T
Slovenia	DVB-T
Spain	DVB-T
Sweden	DVB-T
Swiss	DVB-T
Turkey	DVB-T
Ukraine	DVB-T
United Kingdom	DVB-T / DVB-T2
Colombia	DVB-T
Panama	DVB-T
Uruguay	DVB-T
Bosnia and Herzegovina	DVB-T
Cape Verde	DVB-T
Kenya	DVB-T
Mauritius	DVB-T
Morocco	DVB-T
Namibia	DVB-T
South Africa	DVB-T
Tunisia	DVB-T
New Zealand	DVB-T
Greenland	DVB-T
Netherlands Antilles	DVB-T
Georgia	DVB-T
Hongkong China	DMB-TH/CMMB
China	DMB-TH/CMMB
Japan	ISDB-T
Chile	ISDB-T
Brazil	SBTVD / ISDB-T
Canada	ATSC
Honduras	ATSC
Mexico	ATSC
Puerto Rico	ATSC
South Korea	ATSC
United States	ATSC

      

    

          

1. Is this unit compatible with my car?

Please refer to the years and models listed on our website. If you are unsure, please send a picture of your car's dashboard including the year and model to [email protected]. Then, we will help you check.

 

2. How to make payment?

We currently accept international PayPal, western union and bank transfer. If you have any questions, please feel free to contact us.

If you need to pay via credit card, please add this unit to cart and go to payment page. Select the payment method PayPal and then go on and select "I have no PayPal account". Then, you can pay via your credit card.

 

3. What is Pure Android?

Most android GPS navigation systems in the aftermarket autoradio car stereo market are not pure android but are wince and android systems. This unit utilizes the latest pure android 4.4.4 operation system. All the interfaces are android based not only the GPS.

 

4. How much is the shipping cost? Do I need to pay for customs? How long can I get it?

For checking the shipping cost, please add this unit to cart and then select your country, state and fill in your postal code on the payment page and then click "GET A QUOTE" or consult us directly.

For tax, we will value down the price on the package to help you from paying taxes. The price on the package will be US$180. We can also write lower than US$180 according to your needs.

It takes 3 working days to process your order and 3-4 days to reach your door after shipping.

 

5. Does it work with my rearview camera? Can it switch automatically to the camera mode when the car is put into reverse?

This unit can support your original car's rearview camera if it is of AV Plug.

Yes, the screen of this unit can automatically turn to the camera image while reversing the car.

 

6. I have not installed backup camera but it displays “No signal” every time I reverse the car. How can I solve this?

There’s a pin definition sticker of our power cable at the top of the unit, please cut the reverse cable on the power cable referring to the pin definition and then this issue will be solved.

 

 7. How to use the mirror link to connect my Iphone?

Please refer to the following link about how to use mirror link:

https://www.youtube.com/watch?v=r5jv4TBjh1Q

 

8. How to connect the OBD?

Please plug the OBD scanner to the DLC port of your car and then open this unit’s Bluetooth to connect to it. Then, you can check the data in the OBD menu.

 

9. For the 3g and WiFi, Do I need to buy WiFi dongle?

This stereo has built-in WiFi module. You do not need buy any extra WiFi dongle.

This unit supports 3g internet connection but the 3g module is optional. If you need it, please select the option while placing order.

 

10. How to connect the rearview camera?

The following is the wire connection instruction for the rearview camera (Please note that your rearview camera’s video input is supposed to be connected to this unit’s back-video-in):

  

 

11.Question:Why have I installed the map,and download the map ,but I can not find the files of the map?

You need put the map files into the root directory of the SD card,or GPS can not find the map files.

12.Question:Why is the sound of the GPS so weak?

1.setting---General---extra setting---Disable system navi audio control---choose close as same as the picture below. 2.setting---Sound---Navi Volumn---adjust background sound to 1/5 3.Navi audio channel,choose front-left or front-right 4.Sound Priority,choose intelligent Priority.

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I have received a product with quality problem, what next?
Products with quality problems, including shipping damage, can be returned within 30 days for a replacement.
Products with quality problems, including shipping damage, can be returned within 365 days for repairs.
Please note:We only allow a complete refund for items with shipping damage or factory defects.Any defects not caused by Seicane ,will not warrant a full fund.

I have received a product with Incomplete Shipments, what next?
If the package doesn't include all the accessories and parts it was shipped with, the cost of the accessories and parts will be deducted from the total product price and a partial refund will be issued.Please contact us immediately about retrieving the missing parts.

Can I send the product back if I am unsatisfied with it?
We only offer a return service for those items which are factory defective or incorrectly included in your shipment. Please read our Return Policy before placing your order.

If I receive a wrong item, can I return it for a refund?
In the event you receive the wrong item, please notify our customer service immediately.You will be asked to ship the item back to us, in which case we will refund your shipping cost. You may then request a refund or have us replace your erroneously shipped item with the correct one.

How about the warranty period?
We have our own QC to test and ensure all of our products 100% passed before shipment,but sometimes the problem caused by the incorrect installation or by the shipment on trip,so we supply 1 year warranty for all of our products(dated from the sign date on the package by the receiver),exactly 365 days from the received date.
Exclusions:
1.This warranty does not cover the result from: accidents, unauthorized tamper or attempts to modify, use of third party accessories,direct or consequential damages.
2.We will not respond for any damage due to incorrect installation, Please do must read the user manual of the item carefully before installation and use; and invite an authorized technician to deal with the installation.
3.We don't respond for any custom duty or any external cost by the custom,our price is not included any tax,so the customer need to pay any custom tax or any other additional cost in the custom if needed in the customer's custom.

How about the warranty method?
1.We usually offer technical support to our customers as after-sale service.When there is any problems feedback, we will follow the problem and help our customers to solve it.
2.If the customers have his own technician who know to test and repair the unit with spare parts,we can supply the spare part which needed as support.For 100 pcs,we can offer 1% free spare parts,or the customers can buy extra spare parts from us at the material cost.And we can ship out the spare part to the customer with the next new order together.If the customer didn't have new order but need the spare parts alone,the customer need to pay the shipping the cost for spare parts.
3.If the customer can not fix the problem by his own technician,the customer can send back the defective unit by EMS to us(Please shipped back by EMS Post Office only to Avoid the custom tax and problem) in the warranty for repair or replacement,we will repair it free of charge or replace a new one if can not be fixed,and then we will send back the package to the buyer by DHL/UPS/FEDEX/EMS,while the shipping cost is prepaid at our side.In this way, the need to buyer only pay for the shipping of sending back the unit to China.

What the customer need to pay for repair?
1.Custom duty and any cost by the custom in the customer's country.
2.Spare part material cost if the customer buy less than 100 pcs but need the spare parts for repair.If the customer buy 100 pcs,1% pare parts is supply as free support.
3.Shipping for the spare parts if the customer haven't new order to ship the spare part together but the customer need the spare part alone.
4.The shipping for the defective units returned to China if the customer need to send it back to China for test and repair.

What the Seicane will pay for repair?
1.The repair cost of the defective units returned to China(no matter how much it is),we will charge it for the customer if the customer send it back for repair.
2.The shipping for the returned unit back to the customers from China( no mater how much it will be),we charge it for our customer who need to send it back for test and repair.
3.The custom tax and duty if the customer send back the units to China for repair,but please inform us and follow our return method before return the defective unit,we just respond for the units which returned to us after confirm and follow our method.If the customer send back the unit without advance notice,we will ignore it without notice,the customer will be responsible for any tax or charge and problem if cause by the returned package.